Contacting TelcoBridges technical support

TelcoBridges remains committed to delivering high-quality products and responsive support.

Product defects will continue to be addressed at no cost.

Requests involving new features, behavioral changes, or customer-specific adaptations may be treated as engineering efforts and may be subject to a Professional Services fee.

This approach helps us maintain product quality while supporting evolving customer needs.

This policy applies to new requests going forward.

Worldwide technical support is available via either of the following channels:

Americas & Europe Technical Support Centre (GMT-05:00,  Montreal, Canada)
Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time

Phone: +1-450-300-2889

Supported languages: English, French, Mandarin, Cantonese

Asia Technical Support Centre (GMT +08:00)
Office hours: Monday to Friday from 09:00 to 17:00 Vietnam Time

Phone: +1-450-300-2123

Supported languages: English, Vietnamese

24/7 Support International (Public Holiday and non-office hours)

Phone: +1-866-438-4703

Supported languages: English

Note: For customers for who have purchased 24/7 TBSupport bank of hours or have an SLA, please contact TBSupport via this 24/7 hotline for emergency

TelcoBridges Support portal: https://telcobridges.odoo.com/
E-mail: helpdesk@telcobridges.com
TelcoBridges office number: +1-450-655-8993

Chat/Teams Please open a case on TelcoBridges support portal for contacts

Please kindly note that TelcoBridges office is closed during public holidays.