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Support:Contacting TelcoBridges technical support: Difference between revisions

(Added a missing day for HK holidays)
(Separate contacting TBSupport and the public holidays page)
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'''Please kindly note that Telcobridges office is closed during the following public holidays.'''<br>
'''Please kindly note that Telcobridges office is closed during [[support:public_holidays|public holidays]].'''<br>
'''Please call 24/7 Support International for emergency if you have purchased 24/7 TBSupport bank of hours'''
'''Please call 24/7 Support International for emergency if you have purchased 24/7 TBSupport bank of hours'''
{| class="wikitable" width="50%"
|+Montreal, Canada Public Holidays
|-
|New Year's day
|January 1, 2015
|-
|Day After New Year's day
|January 2, 2015
|-
|Good Friday
|April 3, 2015
|-
|Easter Monday
|April 6, 2015
|-
|Patriotes
|May 18, 2015
|-
|St-Jean
|June 24, 2015
|-
|Canada Day
|July 1, 2015
|-
|Labour day
|September 7, 2015
|-
|Thanksgiving
|October 12, 2015
|-
|Day before Christmas day
|December 24, 2015
|-
|Christmas
|December 25, 2015
|-
|Boxing Day
|December 26, 2015
|-
|Day before New Year's day
|December 31, 2015
|-
|New Year's day
|January 1, 2016
|-
|Day after New Year's day
|January 2, 2016
|}
{| class="wikitable" width="50%"
|+[http://www.gov.hk/en/about/abouthk/holiday Hong Kong Public Holidays]
|-
|First day of January
|January 1, 2015
|-
|Day After New Year's day
|January 2, 2015
|-
|Lunar New Year's Day
|February 19, 2015
|-
|The second day of the Lunar New Year
|February 20, 2015
|-
|The third day of the Lunar New Year
|February 21, 2015
|-
|Good Friday
|April 3, 2015
|-
|The day following Good Friday
|April 4, 2015
|-
|The day following Ching Ming Festival
|April 6, 2015
|-
|The day following Easter Monday
|April 7, 2015
|-
|Labour Day
|May 1, 2015
|-
|The Birthday of the Buddha
|May 25, 2015
|-
|Tuen Ng Festival
|June 20, 2015
|-
|HKSAR Establishment Day
|July 1, 2015
|-
|The day following Chinese Mid-Autumn Festival
|September 28, 2015
|-
|National Day
|October 1, 2015
|-
|Chung Yeung Festival
|October 21, 2015
|-
|Day before Christmas day
|December 24, 2015
|-
|Christmas Day
|December 25, 2015
|-
|The first weekday after Christmas Day
|December 26, 2015
|-
|Day before New Year's day
|December 31, 2015
|-
|First day of January
|January 1, 2016
|-
|Day after First day of January
|January 2, 2016
|}
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Revision as of 02:30, 9 March 2015

Wordwide technical support is available via either of the following channels:


Americas & Europe Technical Support Centre (GMT-05:00,  Montreal, Canada)
Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time

Telephone: +1-450-655-8993 x131 or x102

E-mail: support@telcobridges.com

TBsupport tracking system: https://support.telcobridges.com

Supported languages: English, French, Mandarin, Cantonese

Asia Technical Support Centre (GMT +08:00, Hong Kong)
Office hours: Monday to Friday from 09:00 to 17:00 Hong Kong Time

Telephone: +852-3749-9818

E-mail: support@telcobridges.com

Supported languages: English, French, Mandarin, Cantonese


24/7 Support International (Public Holiday and non-office hours)

Telephone: +1-866-438-4703

Supported languages: English

Note: For customers for who have purchased 24/7 TBSupport bank of hours, please contact TBSupport via this 24/7 hotline for emergency


Instant Messenger/chat (Windows live messenger/Skype)

Send request to support@telcobridges.com for contacts


Please kindly note that Telcobridges office is closed during public holidays.
Please call 24/7 Support International for emergency if you have purchased 24/7 TBSupport bank of hours

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