Actions

Support:Contacting TelcoBridges technical support: Difference between revisions

No edit summary
No edit summary
 
(28 intermediate revisions by 5 users not shown)
Line 1: Line 1:
Technical support is available via either of the following channels:
{{DISPLAYTITLE:Contacting TelcoBridges technical support}}


<br> '''Americas &amp; Europe Technical Support Centre&nbsp;(GMT-05:00,&nbsp; Montreal)'''  
'''TelcoBridges''' remains committed to delivering high-quality products and responsive support.


Telephone: +1-450-655-8993 x131 or x102 <br>
Product defects will continue to be addressed at no cost.


E-mail: [mailto:support@telcobridges.com support@telcobridges.com]
Requests involving new features, behavioral changes, or customer-specific adaptations may be treated as engineering efforts and may be subject to a Professional Services fee.


TBsupport tracking system: https://support.telcobridges.com:2443<br>
This approach helps us maintain product quality while supporting evolving customer needs.


Supported languages: English, French, Mandarin, Cantonese<br><br>
This policy applies to new requests going forward.


'''Asia Technical Support Centre (GMT +08:00, Hong Kong)'''


Telephone: +852-3749-9818
Worldwide technical support is available via either of the following channels:  


E-mail: [mailto:support@telcobridges.com support@telcobridges.com]
<br> '''Americas &amp; Europe Technical Support Centre&nbsp;(GMT-05:00,&nbsp; Montreal, Canada)'''
<br>Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time


Supported languages: English, French, Mandarin, Cantonese
Phone: '''+1-450-300-2889<br>'''


<br>  
Supported languages: English, French, Mandarin, Cantonese <br><br>  


'''24/7 Support''' '''International'''<br>  
'''Asia Technical Support Centre (GMT +08:00)'''
<br>Office hours: Monday to Friday from 09:00 to 17:00 Vietnam Time


Telephone: +1-866-438-4703 <br>  
Phone: '''+1-450-300-2123<br>'''


Supported languages: English  
Supported languages: English, Vietnamese
<br>


Note: For customers for who have purchased 24/7 TBSupport bank of hours, please contact TBSupport via this 24/7 hotline for emergency non-office hours support.


<br>  
'''24/7 Support''' '''International''' (Public Holiday and non-office hours)<br>


'''Instant Messenger/chat (Windows live messenger/Skype)'''  
Phone: '''+1-866-438-4703 <br>'''  


Send request to [mailto:support@telcobridges.com support@telcobridges.com] for contacts
Supported languages: English


<br>
Note: For customers for who have purchased 24/7 TBSupport bank of hours or have an SLA, please contact TBSupport via this 24/7 hotline for emergency
'''Please kindly note that Telcobridges will close during the holidays as following. Please call 24/7 Support International for emergency if you have purchased 24/7 TBSupport bank of hours'''


{| class="wikitable" width="50%"
<br>
|+Montreal Public Holidays 2013
|-
|New Year's day
|January 1, 2013
|-
|Day After New Year's day
|January 2, 2013
|-
|Good Friday
|March 29, 2013
|-
|Easter Monday
|April 1, 2013
|-
|Patriotes
|May 20, 2013
|-
|St-Jean
|June 24, 2013
|-
|Canada Day
|July 1, 2013
|-
|Labour day
|September 2, 2013
|-
|Thanksgiving
|October 14, 2013
|-
|Christmas
|December 24, 2013
|-
|Christmas
|December 25, 2013
|-
|Boxing Day
|December 26, 2013
|-
|Christmas
|December 27, 2013
|-
|Last day of the year
|December 31, 2013
|}


{| class="wikitable" width="50%"
TelcoBridges Support portal: https://telcobridges.odoo.com/ <br>
|+Montreal Public Holidays 2014
E-mail: [mailto:helpdesk@telcobridges.com helpdesk@telcobridges.com] <br>
|-
TelcoBridges office number: '''+1-450-655-8993''' <br>
|New Year's day
<br>
|January 1, 2014
|-
|Day After New Year's day
|January 2, 2014
|-
|Good Friday
|April 18, 2014
|-
|Easter Monday
|April 21, 2014
|-
|Patriotes
|May 19, 2014
|-
|St-Jean
|June 24, 2014
|-
|Canada Day
|July 1, 2014
|-
|Labour day
|September 1, 2014
|-
|Thanksgiving
|October 13, 2014
|-
|Christmas
|December 25, 2014
|-
|Boxing Day
|December 26, 2014
|}


{| class="wikitable" width="50%"
'''Chat/Teams'''
|+[http://www.gov.hk/en/about/abouthk/holiday Hong Kong Public Holidays 2013]
Please open a case on [https://telcobridges.odoo.com/ TelcoBridges support portal] for contacts
|-
|First day of January
|January 1, 2013
|-
|Lunar New Year's Day
|February 11, 2013
|-
|The second day of the Lunar New Year
|February 12, 2013
|-
|The third day of the Lunar New Year
|February 13, 2013
|-
|Good Friday
|March 29, 2013
|-
|The day following Good Friday
|March 30, 2013
|-
|Easter Monday
|April 1, 2013
|-
|Ching Ming Festival
|April 4, 2013
|-
|Labour Day
|May 1, 2013
|-
|The Birthday of the Buddha
|May 17, 2013
|-
|Tuen Ng Festival
|June 12, 2013
|-
|The day following HKSAR Establishment Day
|July 1, 2013
|-
|The day following Chinese Mid-Autumn Festival
|September 20, 2013
|-
|National Day
|October 1, 2013
|-
|The Day Following the Chung Yeung Festival
|October 14, 2013
|-
|Christmas Day
|December 25, 2013
|-
|The first weekday after Christmas Day
|December 26, 2013
|}


{| class="wikitable" width="50%"
<br>
|+[http://www.gov.hk/en/about/abouthk/holiday Hong Kong Public Holidays 2014]
'''Please kindly note that TelcoBridges office is closed during [[support:public_holidays|public holidays]].'''<br>
|-
|First day of January
|January 1, 2014
|-
|Lunar New Year's Day
|January 31, 2014
|-
|The second day of the Lunar New Year
|February 1, 2014
|-
|The third day of the Lunar New Year
|February 3, 2014
|-
|Ching Ming Festival
|April 5, 2014
|-
|Good Friday
|April 18, 2014
|-
|The day following Good Friday
|April 19, 2014
|-
|Easter Monday
|April 21, 2014
|-
|Labour Day
|May 1, 2014
|-
|The Birthday of the Buddha
|May 6, 2014
|-
|Tuen Ng Festival
|June 2, 2014
|-
|The day following HKSAR Establishment Day
|July 1, 2014
|-
|The day following Chinese Mid-Autumn Festival
|September 9, 2014
|-
|National Day
|October 1, 2014
|-
|Chung Yeung Festival
|October 2, 2014
|-
|Christmas Day
|December 25, 2014
|-
|The first weekday after Christmas Day
|December 26, 2014
|}
<br>

Latest revision as of 09:35, 11 May 2026


TelcoBridges remains committed to delivering high-quality products and responsive support.

Product defects will continue to be addressed at no cost.

Requests involving new features, behavioral changes, or customer-specific adaptations may be treated as engineering efforts and may be subject to a Professional Services fee.

This approach helps us maintain product quality while supporting evolving customer needs.

This policy applies to new requests going forward.


Worldwide technical support is available via either of the following channels:


Americas & Europe Technical Support Centre (GMT-05:00,  Montreal, Canada)
Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time

Phone: +1-450-300-2889

Supported languages: English, French, Mandarin, Cantonese

Asia Technical Support Centre (GMT +08:00)
Office hours: Monday to Friday from 09:00 to 17:00 Vietnam Time

Phone: +1-450-300-2123

Supported languages: English, Vietnamese


24/7 Support International (Public Holiday and non-office hours)

Phone: +1-866-438-4703

Supported languages: English

Note: For customers for who have purchased 24/7 TBSupport bank of hours or have an SLA, please contact TBSupport via this 24/7 hotline for emergency


TelcoBridges Support portal: https://telcobridges.odoo.com/
E-mail: helpdesk@telcobridges.com
TelcoBridges office number: +1-450-655-8993

Chat/Teams Please open a case on TelcoBridges support portal for contacts


Please kindly note that TelcoBridges office is closed during public holidays.

Retrieved from "https://docs.telcobridges.com/w/index.php?title=Support:Contacting_TelcoBridges_technical_support&oldid=34772"