Support:Contacting TelcoBridges technical support: Difference between revisions
m (Update to Vietnam time) |
No edit summary |
||
| (8 intermediate revisions by 2 users not shown) | |||
| Line 1: | Line 1: | ||
{{DISPLAYTITLE:Contacting TelcoBridges technical support}} | {{DISPLAYTITLE:Contacting TelcoBridges technical support}} | ||
'''TelcoBridges''' remains committed to delivering high-quality products and responsive support. | |||
Product defects will continue to be addressed at no cost. | |||
Requests involving new features, behavioral changes, or customer-specific adaptations may be treated as engineering efforts and may be subject to a Professional Services fee. | |||
This approach helps us maintain product quality while supporting evolving customer needs. | |||
This policy applies to new requests going forward. | |||
Worldwide technical support is available via either of the following channels: | Worldwide technical support is available via either of the following channels: | ||
| Line 6: | Line 17: | ||
<br>Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time | <br>Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time | ||
Phone: '''+1-450-300- | Phone: '''+1-450-300-2889<br>''' | ||
Supported languages: English, French, Mandarin, Cantonese <br><br> | Supported languages: English, French, Mandarin, Cantonese <br><br> | ||
'''Asia Technical Support Centre (GMT +08:00)''' | '''Asia Technical Support Centre (GMT +08:00)''' | ||
<br>Office hours: Monday to Friday from 09:00 to 17:00 | <br>Office hours: Monday to Friday from 09:00 to 17:00 Vietnam Time | ||
Phone: '''+1-450-300-2123<br>''' | Phone: '''+1-450-300-2123<br>''' | ||
Supported languages: English | Supported languages: English, Vietnamese | ||
<br> | <br> | ||
'''24/7 Support''' '''International''' (Public Holiday and non-office hours)<br> | '''24/7 Support''' '''International''' (Public Holiday and non-office hours)<br> | ||
| Line 36: | Line 38: | ||
Note: For customers for who have purchased 24/7 TBSupport bank of hours or have an SLA, please contact TBSupport via this 24/7 hotline for emergency | Note: For customers for who have purchased 24/7 TBSupport bank of hours or have an SLA, please contact TBSupport via this 24/7 hotline for emergency | ||
<br> | |||
<br> | TelcoBridges Support portal: https://telcobridges.odoo.com/ <br> | ||
E-mail: [mailto:helpdesk@telcobridges.com helpdesk@telcobridges.com] <br> | |||
TelcoBridges office number: '''+1-450-655-8993''' <br> | TelcoBridges office number: '''+1-450-655-8993''' <br> | ||
<br> | <br> | ||
'''Chat/Teams''' | '''Chat/Teams''' | ||
Please open a case on [https://telcobridges.odoo.com/ TelcoBridges support portal] for contacts | |||
<br> | <br> | ||
'''Please kindly note that TelcoBridges office is closed during [[support:public_holidays|public holidays]].'''<br> | '''Please kindly note that TelcoBridges office is closed during [[support:public_holidays|public holidays]].'''<br> | ||
Latest revision as of 09:35, 11 May 2026
TelcoBridges remains committed to delivering high-quality products and responsive support.
Product defects will continue to be addressed at no cost.
Requests involving new features, behavioral changes, or customer-specific adaptations may be treated as engineering efforts and may be subject to a Professional Services fee.
This approach helps us maintain product quality while supporting evolving customer needs.
This policy applies to new requests going forward.
Worldwide technical support is available via either of the following channels:
Americas & Europe Technical Support Centre (GMT-05:00, Montreal, Canada)
Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time
Phone: +1-450-300-2889
Supported languages: English, French, Mandarin, Cantonese
Asia Technical Support Centre (GMT +08:00)
Office hours: Monday to Friday from 09:00 to 17:00 Vietnam Time
Phone: +1-450-300-2123
Supported languages: English, Vietnamese
24/7 Support International (Public Holiday and non-office hours)
Phone: +1-866-438-4703
Supported languages: English
Note: For customers for who have purchased 24/7 TBSupport bank of hours or have an SLA, please contact TBSupport via this 24/7 hotline for emergency
TelcoBridges Support portal: https://telcobridges.odoo.com/
E-mail: helpdesk@telcobridges.com
TelcoBridges office number: +1-450-655-8993
Chat/Teams Please open a case on TelcoBridges support portal for contacts
Please kindly note that TelcoBridges office is closed during public holidays.