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Wordwide technical support is available via either of the following channels:
{{DISPLAYTITLE:Contacting TelcoBridges technical support}}


<br> '''Americas &amp; Europe Technical Support Centre&nbsp;(GMT-05:00,&nbsp; Montreal, Canada)'''
'''TelcoBridges''' remains committed to delivering high-quality products and responsive support.
<br>Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time
 
Product defects will continue to be addressed at no cost.
 
Requests involving new features, behavioral changes, or customer-specific adaptations may be treated as engineering efforts and may be subject to a Professional Services fee.
 
This approach helps us maintain product quality while supporting evolving customer needs.


Telephone: '''+1-450-655-8993 x131 or x102 <br>'''
This policy applies to new requests going forward.


E-mail: [mailto:support@telcobridges.com support@telcobridges.com]


TBsupport tracking system: https://support.telcobridges.com<br>
Worldwide technical support is available via either of the following channels:  


Supported languages: English, French, Mandarin, Cantonese<br><br>  
<br> '''Americas &amp; Europe Technical Support Centre&nbsp;(GMT-05:00,&nbsp; Montreal, Canada)'''
<br>Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time


'''Asia Technical Support Centre (GMT +08:00, Hong Kong)'''
Phone: '''+1-450-300-2889<br>'''
<br>Office hours: Monday to Friday from 09:00 to 17:00 Hong Kong Time


Telephone: '''+852-3749-9818'''
Supported languages: English, French, Mandarin, Cantonese <br><br>


E-mail: [mailto:support@telcobridges.com support@telcobridges.com]
'''Asia Technical Support Centre (GMT +08:00)'''
<br>Office hours: Monday to Friday from 09:00 to 17:00 Vietnam Time


Supported languages: English, French, Mandarin, Cantonese
Phone: '''+1-450-300-2123<br>'''


Supported languages: English, Vietnamese
<br>  
<br>  


'''24/7 Support''' '''International''' (Public Holiday and non-office hours)<br>
'''24/7 Support''' '''International''' (Public Holiday and non-office hours)<br>


Telephone: '''+1-866-438-4703 <br>'''  
Phone: '''+1-866-438-4703 <br>'''  


Supported languages: English  
Supported languages: English  


Note: For customers for who have purchased 24/7 TBSupport bank of hours, please contact TBSupport via this 24/7 hotline for emergency  
Note: For customers for who have purchased 24/7 TBSupport bank of hours or have an SLA, please contact TBSupport via this 24/7 hotline for emergency  


<br>  
<br>


'''Instant Messenger/chat (Windows live messenger/Skype)'''  
TelcoBridges Support portal: https://telcobridges.odoo.com/ <br>
E-mail: [mailto:helpdesk@telcobridges.com helpdesk@telcobridges.com] <br>
TelcoBridges office number: '''+1-450-655-8993''' <br>
<br>


Send request to [mailto:support@telcobridges.com support@telcobridges.com] for contacts
'''Chat/Teams'''
Please open a case on [https://telcobridges.odoo.com/ TelcoBridges support portal] for contacts


<br>  
<br>  
'''Please kindly note that Telcobridges office is closed during the following public holidays.'''<br>
'''Please kindly note that TelcoBridges office is closed during [[support:public_holidays|public holidays]].'''<br>
'''Please call 24/7 Support International for emergency if you have purchased 24/7 TBSupport bank of hours'''
 
{| class="wikitable" width="50%"
|+Montreal, Canada Public Holidays
|-
|New Year's day
|January 1, 2015
|-
|Day After New Year's day
|January 2, 2015
|-
|Good Friday
|April 3, 2015
|-
|Easter Monday
|April 6, 2015
|-
|Patriotes
|May 18, 2015
|-
|St-Jean
|June 24, 2015
|-
|Canada Day
|July 1, 2015
|-
|Labour day
|September 7, 2015
|-
|Thanksgiving
|October 12, 2015
|-
|Day before Christmas day
|December 24, 2015
|-
|Christmas
|December 25, 2015
|-
|Boxing Day
|December 26, 2015
|-
|Day before New Year's day
|December 31, 2015
|-
|New Year's day
|January 1, 2016
|-
|Day after New Year's day
|January 2, 2016
|}
 
{| class="wikitable" width="50%"
|+[http://www.gov.hk/en/about/abouthk/holiday Hong Kong Public Holidays]
|-
|First day of January
|January 1, 2015
|-
|Day After New Year's day
|January 2, 2015
|-
|Lunar New Year's Day
|February 19, 2015
|-
|The second day of the Lunar New Year
|February 20, 2015
|-
|The third day of the Lunar New Year
|February 21, 2015
|-
|Good Friday
|April 3, 2015
|-
|The day following Ching Ming Festival
|April 6, 2015
|-
|The day following Easter Monday
|April 7, 2015
|-
|Labour Day
|May 1, 2015
|-
|The Birthday of the Buddha
|May 25, 2015
|-
|Tuen Ng Festival
|June 20, 2015
|-
|HKSAR Establishment Day
|July 1, 2015
|-
|The day following Chinese Mid-Autumn Festival
|September 28, 2015
|-
|National Day
|October 1, 2015
|-
|Chung Yeung Festival
|October 21, 2015
|-
|Day before Christmas day
|December 24, 2015
|-
|Christmas Day
|December 25, 2015
|-
|The first weekday after Christmas Day
|December 26, 2015
|-
|Day before New Year's day
|December 31, 2015
|-
|First day of January
|January 1, 2016
|-
|Day after First day of January
|January 2, 2016
|}
<br>

Latest revision as of 09:35, 11 May 2026


TelcoBridges remains committed to delivering high-quality products and responsive support.

Product defects will continue to be addressed at no cost.

Requests involving new features, behavioral changes, or customer-specific adaptations may be treated as engineering efforts and may be subject to a Professional Services fee.

This approach helps us maintain product quality while supporting evolving customer needs.

This policy applies to new requests going forward.


Worldwide technical support is available via either of the following channels:


Americas & Europe Technical Support Centre (GMT-05:00,  Montreal, Canada)
Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time

Phone: +1-450-300-2889

Supported languages: English, French, Mandarin, Cantonese

Asia Technical Support Centre (GMT +08:00)
Office hours: Monday to Friday from 09:00 to 17:00 Vietnam Time

Phone: +1-450-300-2123

Supported languages: English, Vietnamese


24/7 Support International (Public Holiday and non-office hours)

Phone: +1-866-438-4703

Supported languages: English

Note: For customers for who have purchased 24/7 TBSupport bank of hours or have an SLA, please contact TBSupport via this 24/7 hotline for emergency


TelcoBridges Support portal: https://telcobridges.odoo.com/
E-mail: helpdesk@telcobridges.com
TelcoBridges office number: +1-450-655-8993

Chat/Teams Please open a case on TelcoBridges support portal for contacts


Please kindly note that TelcoBridges office is closed during public holidays.

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