Toolpack Troubleshooting:Web Portal: Difference between revisions
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Verify the Web Portal logs located in: | Verify the Web Portal logs located in: | ||
[InstallDirectory]/toolpack/pkg/[Version]/web/log | [InstallDirectory]/toolpack/pkg/[Version]/web/log | ||
Example | Example | ||
/lib/tb/toolpack/pkg/2.3.3/web/log | /lib/tb/toolpack/pkg/2.3.3/web/log | ||
C:\TelcoBridges\toolpack\pkg\2.3.3\web\log | C:\TelcoBridges\toolpack\pkg\2.3.3\web\log | ||
Revision as of 11:38, 27 May 2009
Cannot access the Web Portal
Verify lighttpd instance
For Unix host, verify that there is not 2 lighttpd instance using the same configuration file.
- If they do, you should close or kill one.
Failed to connect
Verify that the firewall(host and possibly network) enable http/https.
- Modify the firewall rules to accept incoming http and https request.
Web Portal queries fail
Check the logs
Verify the Web Portal logs located in:
[InstallDirectory]/toolpack/pkg/[Version]/web/log
Example
/lib/tb/toolpack/pkg/2.3.3/web/log C:\TelcoBridges\toolpack\pkg\2.3.3\web\log