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Troubleshooting Toolpack: Difference between revisions
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This page contains pointers to help troubleshooting the Toolpack system.
This page contains pointers to help troubleshoot [[Toolpack]]-based systems.




== Installation ==
== Installation ==


Problem:
Problem: The Toolpack system does not start
: The Toolpack system does not start
*See '[[Toolpack_Installation:Validate_Toolpack_Installation|How to validate the Toolpack installation]]'
*How to [[Toolpack_Installation:Validate_Toolpack_Installation|validate the Toolpack installation]]


Problem:
: I want to change the Ip Address of the TMG800/TMG3200 from static to DHCP or from DHCP to static.
*How to [[TBLinux:How to change_the_ip_address|change the IP address of a TMG800/TMG3200]]


Problem:
Problem: I want to change the Ip Address of the TMG800/TMG3200 from static to DHCP or from DHCP to static.
: I want to change the hostname of the server running Toolpack
*See '[[TBLinux:How to change_the_ip_address|How to change the IP address of a TMG800/TMG3200]]
*How to [[Toolpack_Installation:Change hostname]]
 
 
Problem: I want to change the hostname of the server running Toolpack
*See '[[Toolpack_Installation:Change hostname|How to change the host name]]'
 


== Web portal ==
== Web portal ==


Problem:
Problem: The Toolpack web portal does not start or is not accessible.
: The web portal do not start or is not accessible.
*See '[[Toolpack_Troubleshooting:Web_Portal|How to troubleshoot the web portal]]'
*How to [[Toolpack_Troubleshooting:Web_Portal|troubleshoot the web portal]].
*See 'How to get status of the system'
*How to get status of the system.
*See 'How to change the configuration of the system'
*How to change the configuration of the system.


Problem:
: I cannot perform addition or modification of configuration in the web portal. Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host or a new TMG3200 is started up.
*How to [[Toolpack Troubleshooting:Cannot Add or Edit Configuration|solve this problem]].


Problem:
Problem: I cannot perform addition or modification of configuration in the web portal. Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host or a new TMG3200 is started up.
: Do not have permission to add features.
*See 'How to [[Toolpack Troubleshooting:Cannot Add or Edit Configuration|solve this problem]]'
*How to modify system configuration




Problem:
Problem: Do not have permission to add features.
: The system does not work properly with a copied configuration.
*See 'How to modify system configuration'
*How to [[Web_Portal:Configuration_Copy|copy a configuration]]
 
 
Problem: The system does not work properly with a copied configuration.
*See [[Web_Portal:Configuration_Copy|How to copy a configuration]]
 


== Toolpack application suite ==
== Toolpack application suite ==


Problem:
Coming soon.
:




== Calls ==
== Calls ==
Problem:
Problem: The Tmedia device does not accept or generate calls
: The Tmedia do not accept or generate calls
 


To debug calls, different methods can be used:
*To debug calls, different methods can be used:


*'''Using the Call Detail Records'''
**'''Using the Call Detail Records'''
This can be done in the configuration database, using [[RADIUS]] or in text files. See [[Text Call Detail Records (CDR)]]


:This can be done in the configuration database, using Radius or in text files. See [[Text Call Detail Records (CDR)]]


*'''Using the log files'''  
**'''Using the log files'''
***'''Log files from web portal'''


:'''Log files from web portal'''
  Logs -> Select filename -> 2000 lines -> select Read


:Logs -> Select filename -> 2000 lines -> select Read


:Brief details on the application:
Brief details on the application:


::'''gateway''' application is for high-level call routing, like calling number and NAPs.
::'''gateway''' application is for high-level call routing, like calling number and NAPs.
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:You can change the trace level of the application here:
You can change the trace level of the application here:


:Applications-> Configurations -> edit -> Log Params -> Default Trace Level
  Applications-> Configurations -> edit -> Log Params -> Default Trace Level


:And then activating the new configuration
And then activate the new configuration.


:'''Log files from server'''


:You can get the files directly from the server running Toolpack at this location:
***'''Log files from server'''
:/lib/tb/toolpack/setup/12358/2.3/apps/
You can get the files directly from the server running Toolpack at this location:
:or
  /lib/tb/toolpack/setup/12358/2.3/apps/
:C:\TelcoBridges\toolpack\setup\12358\2.3\apps\
or
  C:\TelcoBridges\toolpack\setup\12358\2.3\apps\




*'''Using the signaling traces'''
**'''Using the signaling traces'''
:You can get the signaling traces (SS7, ISDN and SIP) using the tbsigtrace program: [[Toolpack_Debug_Application:Tbsigtrace|using tbsigtrace]]
You can get the signaling traces (SS7, ISDN and SIP) using the tbsigtrace program: [[Toolpack_Debug_Application:Tbsigtrace|using tbsigtrace]]


== How to gather all logs ==
== How to gather all logs ==
Problem:
Problem: Which application logs should I gathered?
: Which application logs should I gathered?
*See '[[Toolpack_Debug_Application:Tbdebug|How to gather logs with tbdebug]]'
*How to gathered logs with [[Toolpack_Debug_Application:Tbdebug|tbdebug]]




== How to submit a problem ==
== How to submit a problem ==
Problem:
Problem: I don't know what else to do
: Don't know what else to do
*Help our support team help you by giving as much information as possible; see '[[Support:How_To_Submit_A_Problem]]'
*Help our support team help you by giving as much information as possible [[Support:How_To_Submit_A_Problem]]

Revision as of 09:36, 22 October 2009

This page contains pointers to help troubleshoot Toolpack-based systems.


Installation

Problem: The Toolpack system does not start


Problem: I want to change the Ip Address of the TMG800/TMG3200 from static to DHCP or from DHCP to static.


Problem: I want to change the hostname of the server running Toolpack


Web portal

Problem: The Toolpack web portal does not start or is not accessible.


Problem: I cannot perform addition or modification of configuration in the web portal. Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host or a new TMG3200 is started up.


Problem: Do not have permission to add features.

  • See 'How to modify system configuration'


Problem: The system does not work properly with a copied configuration.


Toolpack application suite

Coming soon.


Calls

Problem: The Tmedia device does not accept or generate calls

  • To debug calls, different methods can be used:
    • Using the Call Detail Records

This can be done in the configuration database, using RADIUS or in text files. See Text Call Detail Records (CDR)


    • Using the log files
      • Log files from web portal
 Logs -> Select filename -> 2000 lines -> select Read


Brief details on the application:

gateway application is for high-level call routing, like calling number and NAPs.
toolpack_engine handles the protocols and media
toolpack_sys_manager handles the configuration of the system
tboamapp controls the startup of the applications
tbstreamserver is used for playing and recording files (by default it is not started)
tblogtrace are log coming from the platform (TMP6400 or other)


You can change the trace level of the application here: 

 Applications-> Configurations -> edit -> Log Params -> Default Trace Level

And then activate the new configuration.


      • Log files from server

You can get the files directly from the server running Toolpack at this location: 

 /lib/tb/toolpack/setup/12358/2.3/apps/

or 

 C:\TelcoBridges\toolpack\setup\12358\2.3\apps\


    • Using the signaling traces

You can get the signaling traces (SS7, ISDN and SIP) using the tbsigtrace program: using tbsigtrace

How to gather all logs

Problem: Which application logs should I gathered?


How to submit a problem

Problem: I don't know what else to do

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