7800 Replace Unit With Spare

This procedure is used to replace a unit with a spare unit or another unit with a normal license.

Prerequisite

Prior to replacing hardware, you must have the following:

• Phillips screwdriver
• TMG7800 Installation guide

Retrieve spare license

• Follow the instructions here: Retrieve a license

To learn more about how to obtain a license key, refer to Customer Dashboard

Backup your system configuration

Before Proceeding with the procedure, it is wise to backup your configuration. Please follow this link: Backup procedure
Note: The database backup should be done and stored at a safe place regularly

Removing the Defective Unit

• Shutdown the TMG7800 unit
• Disconnect from the PSTN network
• Disconnect from the VoIP network
• Disconnect from the Management network
• Remove the TMG7800 from the equipment rack

Installing the Replacement Unit

Refer to TMG7800 Installation guide

• Rack-mount the Replacement Unit
• Connect to the Management Interface
• Connect to the VoIP Network
• Connect to the PSTN Network

Starting Up the TMG7800

• Power up the TMG7800

Pushing the configuration to the replacement unit

1- Upload the license of the new unit in the system. See Uploading a license.
2- Connect to web portal and access the Hardware Units page:

Hardware Units

3- Identify the unit to replace and select it.

4- Replace the Serial Number of the unit and Save. If the Name is the same as the Serial Number, we suggest to change this as well.

5- Activate the configuration.