TMG7800 Controller Replacement

This procedure is used to replace a faulty controller with a new controller or add a new controller to existing single controller system.

Prerequisite

Prior to replacing faulty controller or add new controller to the system, you must have the following:

• You must have ordered and obtained new TMG7800 server controller from Telcobridges
• In case of 3.0 system, you must have already a 3.0 TMG7800 Controller whether completing TMG7800 Baremetal Installation

Backup your system configuration

Before Proceeding with the procedure, it is a must to backup your configuration from other controller which is running normally. Please follow this link: Backup procedure
Note: The database backup should be done and stored at a safe place regularly

Upload your backup system configuration

After backup the configuration from other controller, upload the configuration to the new controller by following this link: Upload Configuration

Removing the Defective Unit

This procedure is required for replacing existing controller

• Shutdown the faulty/TMG7800 controller
• Disconnect the faulty/TMG7800 controller from existing network where the other controller is residing
• Remove the faulty/TMG7800 from the equipment rack

Installing the Replacement Unit

Refer to TMG7800 Installation guide

• Rack-mount the Replacement Unit
• Connect to the Management Interface
• Connect to the VoIP Network
• Connect to the PSTN Network

Starting Up the TMG7800

• Power up the TMG7800

Pushing the configuration to the replacement unit

1- Upload the license of the new unit in the system. See Uploading a license.
2- Connect to web portal and access the Hardware Units page:

Hardware Units

3- Identify the unit to replace and select it.

4- Replace the Serial Number of the unit and Save. If the Name is the same as the Serial Number, we suggest to change this as well.

5- Activate the configuration.