Troubleshooting Toolpack: Difference between revisions
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*How to change the configuration of the system. | *How to change the configuration of the system. | ||
Problem: | |||
: I cannot perform addition or modification of configuration in the web portal. Usually this occurs in a new Toolpack Platform, for example, when you just installed a new Toolpack software on a host or you have a new TMG3200. | |||
*How to [[Toolpack Troubleshooting:Cannot Add or Edit Configuration|solve this problem]]. | |||
Problem: | Problem: | ||
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: The system does not work properly with a copied configuration. | : The system does not work properly with a copied configuration. | ||
*How to [[Web_Portal:Configuration_Copy|copy a configuration]] | *How to [[Web_Portal:Configuration_Copy|copy a configuration]] | ||
== Toolpack application suite == | == Toolpack application suite == | ||
Revision as of 02:39, 3 September 2009
This page contains pointers to help troubleshooting the Toolpack system.
Installation
Problem:
- The Toolpack system does not start
Problem:
- I want to change the Ip Address of the TMG800/TMG3200 from static to DHCP or from DHCP to static.
Problem:
- I want to change the hostname of the server running Toolpack
Web portal
Problem:
- The web portal do not start or is not accessible.
- How to troubleshoot the web portal.
- How to get status of the system.
- How to change the configuration of the system.
Problem:
- I cannot perform addition or modification of configuration in the web portal. Usually this occurs in a new Toolpack Platform, for example, when you just installed a new Toolpack software on a host or you have a new TMG3200.
- How to solve this problem.
Problem:
- Do not have permission to add features.
- How to modify system configuration
Problem:
- The system does not work properly with a copied configuration.
- How to copy a configuration
Toolpack application suite
Problem:
Calls
Problem:
- The Tmedia do not accept or generate calls
- How to get the protocol messages by using tbsigtrace
How to gather all logs
Problem:
- Which application logs should I gathered?
- How to gathered logs with tbdebug
How to submit a problem
Problem:
- Don't know what else to do
- Help our support team help you by giving as much information as possible Support:How_To_Submit_A_Problem