Troubleshooting Toolpack: Difference between revisions
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: The Toolpack system does not start | : The Toolpack system does not start | ||
*How to [[Toolpack_Installation:Validate_Toolpack_Installation|validate the Toolpack installation]] | *How to [[Toolpack_Installation:Validate_Toolpack_Installation|validate the Toolpack installation]] | ||
Problem: | |||
: I want to change the Ip Address of the TMG800/TMG3200 from static to dhcp or from dhcp to static. | |||
*How to [[TBLinux:How to change_the_ip_address|change the ip address of a TMG800/TMG3200]] | |||
Revision as of 16:03, 21 August 2009
This page contains pointers to help troubleshooting the Toolpack system.
Installation
Problem:
- The Toolpack system does not start
Problem:
- I want to change the Ip Address of the TMG800/TMG3200 from static to dhcp or from dhcp to static.
Web portal
Problem:
- The web portal do not start or is not accessible.
- How to troubleshoot the web portal.
- How to get status of the system.
- How to change the configuration of the system.
Problem:
- Do not have permission to add features.
- How to modify system configuration
Problem:
- The system does not work properly with a copied configuration.
- How to copy a configuration
Toolpack application suite
Problem:
Calls
Problem:
- The Tmedia do not accept or generate calls
- How to get the protocol messages by using tbsigtrace
How to gather all logs
Problem:
- Which application logs should I gathered?
- How to gathered logs with tbdebug
How to submit a problem
Problem:
- Don't know what else to do
- Help our support team help you by giving as much information as possible Support:How_To_Submit_A_Problem