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| __NOTOC__
| | #REDIRECT [[TB_Support#TB Support A la Carte]] |
| The TB Support Program is divided into two levels, the second level is called TB Support A la Carte and is paid support for our clients.<br><br>
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| TB Support A la Carte consists of the following technical support packages:<br><br>
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| == 9 to 5 Support Bank Options ==
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| 9 to 5 Support Bank (5 hrs.)<br>
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| 9 to 5 Support Bank (25 hrs.)<br>
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| 9 to 5 Support Bank (50 hrs.)<br>
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| *Monday to Friday, 9 to 5 EST time and HKT, excluding recognized holidays
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| *Standard response time: 4 hours
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| *Applicable for: remote installs, telephone, email, and online (Skype/MSN) support,
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| == 24/7 Support Bank Options ==
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| 24/7 Support Bank (5 hrs.)<br>
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| 24/7 Support Bank (25 hrs.)<br>
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| 24/7 Support Bank (50 hrs.)<br>
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| *24 hours a day, 7 days a week.
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| *Standard response time: 4 hours
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| *Applicable for: remote installs, telephone, email, and online (skype/MSN) support.
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| == Remote Installation ==
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| Remote Installation (2.5 hrs.)
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| == Onsite install/Onsite training ==
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| A member of TelcoBridges Technical Support Team will come to your location for two days, for the purposes of either providing onsite training or onsite install.
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| == TB Support Alliance ==
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| Exclusive to TelcoBridges partner, our standard 24/7 response time can be as fast as 60 minutes.
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| Contact our our TelcoBridges advisor for more details.
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| == References ==
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| For more information please checkout our TB Support documents:<br>
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| *[[Media:TB_Support.pdf|TB Support]]<br>
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| *[[Media:TB Support Full length 28-07-2011.pdf|TB Support Details]]<br>
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| <br>
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