Toolpack Troubleshooting:Web Portal: Difference between revisions
(creation) |
No edit summary |
||
| Line 1: | Line 1: | ||
Cannot access the | == Cannot access the Web Portal == | ||
== Failed to connect == | === Verify lighttpd instance === | ||
For Unix host, verify that there is not 2 lighttpd instance using the same configuration file. | |||
*If they do, you should close or kill one. | |||
=== Failed to connect === | |||
Verify that the firewall(host and possibly network) enable http/https. | Verify that the firewall(host and possibly network) enable http/https. | ||
*Modify the firewall rules to accept incoming http and https request. | |||
== | == Web Portal queries fail == | ||
: | === Check the logs === | ||
Verify the Web Portal logs located in: | |||
[InstallDirectory]/toolpack/pkg/[Version]/web/log | |||
[InstallDirectory]\toolpack\pkg\[Version]\web\log | |||
Example | |||
/lib/tb/toolpack/pkg/2.3.3/web/log | |||
C:\TelcoBridges\toolpack\pkg\2.3.3\web\log | |||
Revision as of 11:38, 27 May 2009
Cannot access the Web Portal
Verify lighttpd instance
For Unix host, verify that there is not 2 lighttpd instance using the same configuration file.
- If they do, you should close or kill one.
Failed to connect
Verify that the firewall(host and possibly network) enable http/https.
- Modify the firewall rules to accept incoming http and https request.
Web Portal queries fail
Check the logs
Verify the Web Portal logs located in:
[InstallDirectory]/toolpack/pkg/[Version]/web/log [InstallDirectory]\toolpack\pkg\[Version]\web\log
Example
/lib/tb/toolpack/pkg/2.3.3/web/log C:\TelcoBridges\toolpack\pkg\2.3.3\web\log