Target Recording: Difference between revisions

Revision as of 16:15, 3 June 2013

Tmedia units, running Toolpack software and the Gateway application, permit the recording of calls.

Calls are recorded as ".wav" files on the Tmedia unit's drive.

WARNING: For this reason, target recording is recommend for troubleshooting only and should be disable when it is not needed. Also, recording a large amount of calls simultaneously will have an impact on the system's performance.

Use cases

Target recording is useful in a variety of applications:

Voice/line quality control
FAX quality analysis
Lawful interception
Debugging
Test calls

Software requirements

Toolpack software version 2.6 or higher
tbstreamserver application configured to be running (it's not running by default)
Gateway application (standard with Toolpack unless explicitly replaced by custom call handling application)

Hardware requirements

Tmedia unit with DSP resources

Recording modes

Recording calls can be achieved using 1 of 2 methods:

Web Portal

This mode should be used for troubleshooting only.

It is easy to use but not flexible.

This mode is limited to record based on the following parameters:

Recorded files options:
- Record each leg of a call into it's own file
- Record an audio mix of both legs of a call to a single file (only available with Toolpack 2.7 and up only)
Available filtering parameters:
- By calling number
- By called number
- By incoming NAP
- By outgoing NAP

Routing script

This mode can insert recording into any existing routing script.

It is extremely flexible but requires users to modify their routing scripts.

Recorded files options:
- Record each leg of a call into it's own file
- Record an audio mix of both legs of a call to a single file (only available with Toolpack 2.7 and up only)
Available filtering parameters:
- Any call parameters
- Any route parameters
- Any routing scripts parameters

Configuration

@@ Line 1: / Line 1: @@
 [[Tmedia]] units, running [[Toolpack]] software and the [[TB_Media_Gateway|Gateway]] application, permit the recording of calls.
 Calls are recorded as ".wav" files on the Tmedia unit's drive.
+'''WARNING: For this reason, target recording is recommend for troubleshooting only and should be disable when it is not needed. Also, recording a large amount of calls simultaneously will have an impact on the system's performance.'''
 == Use cases ==
-Target recording is useful in a avariety of applications:
+Target recording is useful in a variety of applications:
 * Voice/line quality control
@@ Line 24: / Line 26: @@
-== Recording options ==
+== Recording modes ==
+Recording calls can be achieved using 1 of 2 methods:
+=== Web Portal ===
+'''This mode should be used for troubleshooting only.'''
+It is easy to use but not flexible.
+This mode is limited to record based on the following parameters:
 * Recorded files options:
 ** Record each leg of a call into it's own file
 ** Record an audio mix of both legs of a call to a single file (only available with [[TMG-CONTROL_Version_2.7|Toolpack 2.7]] and up only)
-* Calls to recording filtering:
+* Available filtering parameters:
 ** By calling number
 ** By called number
-** By NAP
+** By incoming NAP
-** By routing script
+** By outgoing NAP
-== Configuration ==
+=== Routing script ===
-=== Enabling the Recording of Calls ===
+This mode can insert recording into any existing routing script.
+It is extremely flexible but requires users to modify their routing scripts.
+* Recorded files options:
+** Record each leg of a call into it's own file
+** Record an audio mix of both legs of a call to a single file (only available with [[TMG-CONTROL_Version_2.7|Toolpack 2.7]] and up only)
+* Available filtering parameters:
+** Any call parameters
+** Any route parameters
+** Any routing scripts parameters
-To learn how the enable the recording of calls using the Web Portal, refer to the [[Web_Portal_Tutorial_Guide_v2.7#Target Recording|Target Recording]] section of the Web Portal Tutorial guide.
-=== Using routing scripts ===
+== Configuration ==
-Toolpack routing scripts are provided with an example filter script for recording calls, which can be easily inserted into any routing script.
+=== Web Portal mode ===
+*[[Web_Portal_Tutorial_Guide_v2.7#Target Recording|Toolpack v2.7:Target Recording]]
-For more information, refer to the [[Routing_script_tutorial:Mini_Development_Guide#Recording_call_legs|routing script mini tutorial guide]].
+=== Routing Scripts mode ===
+*[[Routing_script_tutorial:Mini_Development_Guide#Recording_call_legs|routing script mini tutorial guide]]
-=== Accessing Call Recordings ===
+=== Accessing Recorded Calls ===
-To learn how the access call recordings using the Web Portal, refer to the [[Web_Portal_Tutorial_Guide_v2.7#Target Recording|Target Recording]] section of the Web Portal Tutorial guide.
+*[[Web_Portal_Tutorial_Guide_v2.7#Target Recording|Toolpack v2.7:Accessing Target Recording]]