Troubleshooting Toolpack: Difference between revisions
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Problem: '''How do I make sure I keep my system configuration?'''<br> | Problem: '''How do I make sure I keep my system configuration?'''<br> | ||
All the configuration | All the configuration are stored in a MySQL database. To perform a backup, refer to the following links: | ||
*[[Toolpack:Database_Backup_C| | *[[Toolpack:Database_Backup_C|Database backup procedure]] | ||
<div class="mw-collapsible mw-collapsed" data-collapsetext="other versions" data-expandtext="Click here for older versions" style="width: 400px;"> | |||
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*[[Toolpack:Database_Backup_B|Backup procedure for v2.7]] | *[[Toolpack:Database_Backup_B|Backup procedure for v2.7]] | ||
*[[Toolpack:Database_Backup_A|Backup procedure for v2.5 or v2.6]] <br> | *[[Toolpack:Database_Backup_A|Backup procedure for v2.5 or v2.6]] <br> | ||
For releases before 2.4 or older or if you do not have access to the web portal, see [[Manual Database Backup]]. | |||
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This could also be useful: [[Scheduled Database Backup]] | |||
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== Calls == | == Calls == | ||
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== Network Interfaces <br> == | == Network Interfaces <br> == | ||
Problem: '''E1 trunks are not up'''<br> | Problem: '''E1 trunks are not up'''<br> | ||
*See | *See [[How to Debug Trunk Interfaces|How to debug trunk interfaces]]<br> | ||
<br> | <br> | ||
Problem: '''Cannot ping VoIP interface''' <br> | Problem: '''Cannot ping VoIP interface''' <br> | ||
The IP address of the VoIP port is configured and you cannot ping it.<br> | The IP address of the VoIP port is configured and you cannot ping it.<br> | ||
*See | *See [[How to debug VoIP|How to debug a VoIP interface]]<br> | ||
<br> | <br> | ||
== How to gather all logs<br> == | == How to gather all logs<br> == | ||
Problem: '''Which application logs should I gather?''' | Problem: '''Which application logs should I gather?''' | ||
*See | *See [[TBReport|How to gather all logs with TBReport]] (Version 2.9 and up) | ||
<br> | <br> | ||
== Access to unit == | == Access to unit == | ||
Problem: '''I lost access to the unit. How to recover the IP address of the unit?''' | Problem: '''I lost access to the unit. How to recover the IP address of the unit?''' | ||
*Please follow the procedure in the installation guide: | *Please follow the procedure in the installation guide: [[Product_Installation|Installation Guides]] | ||
<br> | <br> | ||
Problem: '''I lost the SSH password''' | Problem: '''I lost the SSH password''' | ||
*It is possible to reset the SSH password. | *It is possible to reset the SSH password. please open a case on [https://telcobridges.odoo.com/ TelcoBridges support portal] | ||
<br> | <br> | ||
Problem: '''I want to do a factory reset''' | Problem: '''I want to do a factory reset''' | ||
*Normally a Factory Reset is not required. System can be re-configured to original settings in a few steps. | *Normally a Factory Reset is not required. System can be re-configured to original settings in a few steps. please open a case on [https://telcobridges.odoo.com/ TelcoBridges support portal] to get the procedure. | ||
*Factory reset is available on recent versions of the TelcoBridges units. The procedure is described here: | *Factory reset is available on recent versions of the TelcoBridges units. The procedure is described here: [[Factory_Reset|Factory Reset]]. | ||
<br> | <br> | ||
== Installation (for developers) == | == Installation (for developers) == | ||
Problem: '''Toolpack fails during installation''' | Problem: '''Toolpack fails during installation''' | ||
*See | *See [[Toolpack Installation:Toolpack installer troubleshooting|Toolpack installer troubleshooting]] | ||
<br> | <br> | ||
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Problem: '''The Toolpack system does not start''' | Problem: '''The Toolpack system does not start''' | ||
*See | *See [[Toolpack Installation:Validate Toolpack Installation|How to validate the Toolpack installation]] | ||
<br> | <br> | ||
Problem: '''I want to change the hostname of the server running Toolpack''' | Problem: '''I want to change the hostname of the server running Toolpack''' | ||
*See | *See [[Toolpack Installation:Change hostname|How to change the host name]] | ||
<br> | <br> | ||
== How to submit a problem == | == How to submit a problem == | ||
Latest revision as of 15:15, 12 November 2025
This page contains pointers to help troubleshoot Toolpack-based systems.
Web portal
Problem: The web portal does not start or is not accessible.
Problem: I cannot perform addition or modification of configuration in the web portal.
Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host or a new TMG3200 is started up.
Problem: The system does not work properly with a copied configuration.
Problem: There are no web browser on the linux host server ssh tunnel can be use to re-direct the connection on a remote host port to a local port:
System configuration backup
Problem: How do I make sure I keep my system configuration?
All the configuration are stored in a MySQL database. To perform a backup, refer to the following links:
For releases before 2.4 or older or if you do not have access to the web portal, see Manual Database Backup.
This could also be useful: Scheduled Database Backup
Calls
Problem: The Tmedia device does not accept or generate calls
- See here: How to troubleshoot call routing
Fax Calls
Problem: Fax call is not working
- Please follow the instructions here: How to troubleshoot Fax Calls
SS7 CIC group is locally blocked
Problem: A SS7 Circuit Identification Code is blocked.
- You can control this: See SS7 Circuit group control
Network Interfaces
Problem: E1 trunks are not up
Problem: Cannot ping VoIP interface
The IP address of the VoIP port is configured and you cannot ping it.
How to gather all logs
Problem: Which application logs should I gather?
- See How to gather all logs with TBReport (Version 2.9 and up)
Access to unit
Problem: I lost access to the unit. How to recover the IP address of the unit?
- Please follow the procedure in the installation guide: Installation Guides
Problem: I lost the SSH password
- It is possible to reset the SSH password. please open a case on TelcoBridges support portal
Problem: I want to do a factory reset
- Normally a Factory Reset is not required. System can be re-configured to original settings in a few steps. please open a case on TelcoBridges support portal to get the procedure.
- Factory reset is available on recent versions of the TelcoBridges units. The procedure is described here: Factory Reset.
Installation (for developers)
Problem: Toolpack fails during installation
Problem: Can't download a new software package
- You see this error while trying to download a software package with wget:
Resolving download.telcobridges.com... failed: Temporary failure in name resolution. wget: unable to resolve host address `download.telcobridges.com
- See "nameserver" in Configure Management IP address
Problem: The Toolpack system does not start
Problem: I want to change the hostname of the server running Toolpack
How to submit a problem
Problem: I don't know what else to do
- Help our support team help you by giving as much information as possible; see 'How To Submit A Problem'