7800 Replace Unit With Spare: Difference between revisions

Latest revision as of 10:25, 30 May 2022

This procedure is used to replace a TMG7800 device with a spare device, or another unit with a normal license.

Prerequisite

Prior to replacing hardware, you must have the following:

Phillips screwdriver
TMG7800 Installation guide

Retrieve spare license

Follow the instructions here: Retrieve a license

To learn how to obtain a license key, refer to Customer Dashboard

Backup your system configuration

Before Proceeding with the procedure, it is wise to backup your configuration. Please follow this link: Backup procedure
Note: The backup of the database should be done regularly and stored in a secure place.

TMG7800 unit Replacement Procedure

Removing the Defective Unit

Shutdown the TMG7800 unit
Disconnect from the PSTN network
Disconnect from the VoIP network
Disconnect from the Management network
Remove the TMG7800 from the equipment rack

Installing the Replacement Unit

Refer to TMG7800 Installation guide

Rack-mount the Replacement Unit
Connect to the Management Interface
Connect to the VoIP Network
Connect to the PSTN Network

Starting Up the TMG7800

Power up the TMG7800

Pushing the configuration to the replacement unit

1- Upload the license of the new unit in the system. See Uploading a license.
2- Connect to the web portal and access the Hardware Units page:

Hardware Units

3- Identify the unit to replace and select it.

4- Replace the Serial Number of the unit and Save. If the Name is the same as the Serial Number, we suggest to change this as well.

5- Activate the configuration.

@@ Line 1: / Line 1: @@
-This procedure is used to replace a unit with a spare unit or another unit with a normal license.
+{{DISPLAYTITLE:TMG7800 Replace Unit with Spare}}
+This procedure is used to replace a TMG7800 device with a spare device, or another unit with a normal license.
 == Prerequisite==
@@ Line 9: / Line 10: @@
 === Retrieve spare license ===
 *Follow the instructions here: [[Support:License_server#Retrieve_a_license|Retrieve a license]]
-To learn more about how to obtain a license key, refer to [[Support:License_server|How to use the license server]]
+To learn how to obtain a license key, refer to [[Customer_Dashboard|Customer Dashboard]]
 === Backup your system configuration===
 Before Proceeding with the procedure, it is wise to backup your configuration. Please follow this link: [[Troubleshooting_Toolpack#System_configuration_backup|Backup procedure]]<br>
-Note: The database backup should be done and stored at a safe place regularly
+Note: The backup of the database should be done regularly and stored in a secure place.
 == TMG7800 unit Replacement Procedure ==
@@ Line 35: / Line 38: @@
 == Pushing the configuration to the replacement unit ==
 - Upload the license of the new unit in the system. See [[Support:License_server#Upload_a_license_on_the_system|Uploading a license]].<br>
-- Connect to web portal and access the Hardware Units page:
+- Connect to the web portal and access the '''Hardware Units''' page:
   Hardware Units
 - Identify the unit to replace and select it.<br>
 [[image:List_of_hardware_units.png]]
 <br>
-- Replace the Serial Number of the unit and '''Save'''. If the Name is the same as the Serial Number, we suggest to change this as well.<br>
+- Replace the '''Serial Number''' of the unit and '''Save'''. If the '''Name''' is the same as the '''Serial Number''', we suggest to change this as well.<br>
 [[image:Replace_serial_number.png]]
 <br>
 - [[Toolpack:Activating_the_Configuration_D|Activate the configuration.]]
 [[Category:Revise on Major]]