CiviHost at 12:29, 9 May 2024

2024-05-09T12:29:01Z

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	== Web portal ==		== Web portal ==

CiviHost at 12:28, 9 May 2024

2024-05-09T12:28:33Z

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	== Web portal ==		== Web portal ==

CiviHost at 12:13, 9 May 2024

2024-05-09T12:13:16Z

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	== Web portal ==		== Web portal ==

CiviHost: Created page with "This page contains pointers to help troubleshoot Toolpack-based systems.
== Web portal == Problem: '''The web portal does not start or is not accessible.''' *See 'How to troubleshoot the web portal'
Problem: '''I cannot perform addition or modification of configuration in the web portal. ''' Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host..."

2024-05-09T12:11:16Z

Created page with "This page contains pointers to help troubleshoot Toolpack-based systems. == Web portal == Problem: '''The web portal does not start or is not accessible.''' *See 'How to troubleshoot the web portal' Problem: '''I cannot perform addition or modification of configuration in the web portal. ''' Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host..."

New page

This page contains pointers to help troubleshoot [[Toolpack]]-based systems.

 

== Web portal ==

Problem: '''The web portal does not start or is not accessible.'''
*See '[[Toolpack Troubleshooting:Web Portal|How to troubleshoot the web portal]]'
 
Problem: '''I cannot perform addition or modification of configuration in the web portal. '''
Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host or a new TMG3200 is started up.
*See '[[Toolpack Troubleshooting:Cannot Add or Edit Configuration|How to edit the active configuration]]'
 

Problem: '''The system does not work properly with a copied configuration.'''
*See [[Web Portal:Configuration Copy|How to copy a configuration]]
 

Problem: '''There are no web browser on the linux host server'''
ssh tunnel can be use to re-direct the connection on a remote host port to a local port:
*See [[How to setup ssh tunnel with PuTTY]]
 

== System configuration backup ==

Problem: '''How do I make sure I keep my system configuration?''' 

All the configuration are stored in a MySQL database. To perform a backup, refer to the following links:
*[[Toolpack:Database_Backup_C|Database backup procedure]]
<div class="mw-collapsible mw-collapsed" data-collapsetext="other versions" data-expandtext="Click here for older versions" style="width: 400px;">
 
*[[Toolpack:Database_Backup_B|Backup procedure for v2.7]]
*[[Toolpack:Database_Backup_A|Backup procedure for v2.5 or v2.6]] 
For releases before 2.4 or older or if you do not have access to the web portal, see [[Manual Database Backup]].
 
</div>
 
This could also be useful: [[Scheduled Database Backup]]

 

== Calls ==
Problem: '''The Tmedia device does not accept or generate calls'''
*See here: [[How to troubleshoot call routing|How to troubleshoot call routing]]
 

== Fax Calls ==
Problem: '''Fax call is not working'''
*Please follow the instructions here: [[How to troubleshoot Fax Calls|How to troubleshoot Fax Calls]]
 

== SS7 CIC group is locally blocked ==
Problem: '''A SS7 Circuit Identification Code is blocked.''' 
*You can control this: See [[SS7 Circuit group control]]
 

== Network Interfaces ==
Problem: '''E1 trunks are not up''' 
*See [[How to Debug Trunk Interfaces|How to debug trunk interfaces]] 
 

Problem: '''Cannot ping VoIP interface''' 
The IP address of the VoIP port is configured and you cannot ping it. 
*See [[How to debug VoIP|How to debug a VoIP interface]] 
 

== How to gather all logs ==
Problem: '''Which application logs should I gather?'''
*See [[TBReport|How to gather all logs with TBReport]] (Version 2.9 and up)
 

== Access to unit ==
Problem: '''I lost access to the unit. How to recover the IP address of the unit?'''
*Please follow the procedure in the installation guide: [[Product_Installation|Installation Guides]]
 

Problem: '''I lost the SSH password'''
*It is possible to reset the SSH password. Please contact support@telcobridges.com to get the procedure.
 

Problem: '''I want to do a factory reset'''
*Normally a Factory Reset is not required. System can be re-configured to original settings in a few steps. Please contact support@telcobridges.com to get the procedure.
*Factory reset is available on recent versions of the TelcoBridges units. The procedure is described here: [[Factory_Reset|Factory Reset]].
 

== Installation (for developers) ==
Problem: '''Toolpack fails during installation'''
*See [[Toolpack Installation:Toolpack installer troubleshooting|Toolpack installer troubleshooting]]
 

Problem: '''Can't download a new software package ''' 
*You see this error while trying to download a software package with wget: 
Resolving download.telcobridges.com... failed: Temporary failure in name resolution.
wget: unable to resolve host address `download.telcobridges.com
*See "nameserver" in  [[TMG:Change_Management_IP_Address|Configure Management IP address]]
 

Problem: '''The Toolpack system does not start'''
*See [[Toolpack Installation:Validate Toolpack Installation|How to validate the Toolpack installation]]
 

Problem: '''I want to change the hostname of the server running Toolpack'''
*See [[Toolpack Installation:Change hostname|How to change the host name]]
 

== How to submit a problem ==
Problem: '''I don't know what else to do'''
*Help our support team help you by giving as much information as possible; see '[[Support:How To Submit A Problem|How To Submit A Problem]]'

[[Category:Tdev_OAM&P|Troubleshoot]]

Troubleshooting Toolpack Test - Revision history

CiviHost at 12:29, 9 May 2024

CiviHost at 12:28, 9 May 2024

CiviHost at 12:13, 9 May 2024