Toolpack Troubleshooting:Web Portal - Revision history

Luc Morissette: /* Cannot start the Web Portal */

2009-09-11T13:57:06Z

Cannot start the Web Portal

@@ Line 1: / Line 1: @@
 == Cannot start the Web Portal ==
 === Verify lighttpd instance ===
-Stop Toolpack, then verify if there is a lighttpd process still running.
+Stop Toolpack (tbtoolpack stop), then verify if there is a lighttpd process still running.
 *If there is one kill it, then restart Toolpack

Ktrueman: /* Start the Web Server manually */ spelling correction

2009-07-15T14:33:05Z

Start the Web Server manually: spelling correction

← Older revision		Revision as of 10:33, 15 July 2009
Line 9:		Line 9:
	'''Note: For this Toolpack must be stopped'''. Start the web server manually and verify if there is an error.		'''Note: For this Toolpack must be stopped'''. Start the web server manually and verify if there is an error.

	The command should ~~like~~ something like this(modify the line according to your package/[[System_Id\|SystemId]]):		The command should look something like this(modify the line according to your package/[[System_Id\|SystemId]]):
	lighttpd -D -f /lib/tb/toolpack/pkg/2.3.3/web/etc/lighttpd_12358.conf		lighttpd -D -f /lib/tb/toolpack/pkg/2.3.3/web/etc/lighttpd_12358.conf

Sylvain Fontaine: Updated with new parameter names.

2009-07-07T21:20:04Z

Updated with new parameter names.

← Older revision		Revision as of 17:20, 7 July 2009
Line 9:		Line 9:
	'''Note: For this Toolpack must be stopped'''. Start the web server manually and verify if there is an error.		'''Note: For this Toolpack must be stopped'''. Start the web server manually and verify if there is an error.

	The command should like something like this(modify the line according to your package/[[~~Gateway_Port~~\|~~gateway port~~]]):		The command should like something like this(modify the line according to your package/[[System_Id\|SystemId]]):
	lighttpd -D -f /lib/tb/toolpack/pkg/2.3.3/web/etc/lighttpd_12358.conf		lighttpd -D -f /lib/tb/toolpack/pkg/2.3.3/web/etc/lighttpd_12358.conf

	If there is no error the shell should NOT return and you should be able to connect to the Web Portal. If there is an error, it will displayed after the command. In that case please contact TelcoBridges support.		If there is no error the shell should NOT return and you should be able to connect to the Web Portal. If there is an error, it will displayed after the command. In that case please contact TelcoBridges support.


	== Cannot access the Web Portal ==		== Cannot access the Web Portal ==

Cbilodeau at 12:56, 17 June 2009

2009-06-17T12:56:19Z

← Older revision		Revision as of 08:56, 17 June 2009
Line 7:		Line 7:

	=== Start the Web Server manually ===		=== Start the Web Server manually ===
	'''Note: For this Toolpack must be stopped'''Start the web server manually and verify if there is an error.		'''Note: For this Toolpack must be stopped'''. Start the web server manually and verify if there is an error.

	The command should like something like this(modify the line according to your package/[[Gateway_Port\|gateway port]]):		The command should like something like this(modify the line according to your package/[[Gateway_Port\|gateway port]]):

Cbilodeau at 12:53, 17 June 2009

2009-06-17T12:53:09Z

← Older revision		Revision as of 08:53, 17 June 2009
Line 1:		Line 1:
			== Cannot start the Web Portal ==

			=== Verify lighttpd instance ===
			Stop Toolpack, then verify if there is a lighttpd process still running.
			*If there is one kill it, then restart Toolpack


			=== Start the Web Server manually ===
			'''Note: For this Toolpack must be stopped'''Start the web server manually and verify if there is an error.

			The command should like something like this(modify the line according to your package/[[Gateway_Port\|gateway port]]):
			lighttpd -D -f /lib/tb/toolpack/pkg/2.3.3/web/etc/lighttpd_12358.conf

			If there is no error the shell should NOT return and you should be able to connect to the Web Portal. If there is an error, it will displayed after the command. In that case please contact TelcoBridges support.


	== Cannot access the Web Portal ==		== Cannot access the Web Portal ==

Cbilodeau at 15:38, 27 May 2009

2009-05-27T15:38:21Z

← Older revision		Revision as of 11:38, 27 May 2009
Line 16:		Line 16:
	Verify the Web Portal logs located in:		Verify the Web Portal logs located in:
	[InstallDirectory]/toolpack/pkg/[Version]/web/log		[InstallDirectory]/toolpack/pkg/[Version]/web/log
	~~[InstallDirectory]\toolpack\pkg\[Version]\web\log~~
	Example		Example
	/lib/tb/toolpack/pkg/2.3.3/web/log		/lib/tb/toolpack/pkg/2.3.3/web/log
	C:\TelcoBridges\toolpack\pkg\2.3.3\web\log		C:\TelcoBridges\toolpack\pkg\2.3.3\web\log

Cbilodeau at 15:38, 27 May 2009

2009-05-27T15:38:06Z

← Older revision		Revision as of 11:38, 27 May 2009
Line 1:		Line 1:
	Cannot access the ~~web portal~~		== Cannot access the Web Portal ==

	== Failed to connect ==		=== Verify lighttpd instance ===
			For Unix host, verify that there is not 2 lighttpd instance using the same configuration file.
			*If they do, you should close or kill one.


			=== Failed to connect ===
	Verify that the firewall(host and possibly network) enable http/https.		Verify that the firewall(host and possibly network) enable http/https.
	:Modify the firewall rules to accept incoming http and https request.		*Modify the firewall rules to accept incoming http and https request.


	== ~~Verify lighttpd instance~~ ==		== Web Portal queries fail ==
	~~For Unix host, verify that there is not~~ 2 ~~lighttpd instance using the same configuration file~~.
	:~~If they do, you should close or kill one~~.		=== Check the logs ===
			Verify the Web Portal logs located in:
			[InstallDirectory]/toolpack/pkg/[Version]/web/log
			[InstallDirectory]\toolpack\pkg\[Version]\web\log
			Example
			/lib/tb/toolpack/pkg/2.3.3/web/log
			C:\TelcoBridges\toolpack\pkg\2.3.3\web\log

10.0.0.157: creation

2009-05-27T15:26:45Z

creation

New page

Cannot access the web portal

== Failed to connect ==
Verify that the firewall(host and possibly network) enable http/https.
:Modify the firewall rules to accept incoming http and https request.

== Verify lighttpd instance ==
For Unix host, verify that there is not 2 lighttpd instance using the same configuration file.
:If they do, you should close or kill one.