https://docs.telcobridges.com/w/index.php?action=history&feed=atom&title=How_to_troubleshoot_Fax_CallsHow to troubleshoot Fax Calls - Revision history2026-07-28T01:17:32ZRevision history for this page on the wikiMediaWiki 1.41.1https://docs.telcobridges.com/w/index.php?title=How_to_troubleshoot_Fax_Calls&diff=21464&oldid=prevLuc Morissette: Added link to TBreport2016-08-05T20:51:18Z<p>Added link to TBreport</p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 16:51, 5 August 2016</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== <br> Capture Application logs ==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== <br> Capture Application logs ==</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>This is used to see if any errors or special cases found in the application logs.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>This is used to see if any errors or special cases found in the application logs.</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>With version 2.9 or later, see [[<del style="font-weight: bold; text-decoration: none;">TBreport</del>|Capture a TBReport log]] <del style="font-weight: bold; text-decoration: none;">or from the Web Portal Maintenance -> Report</del><br> </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>With version 2.9 or later, see [[<ins style="font-weight: bold; text-decoration: none;">TBReport</ins>|Capture a TBReport log]]<br> </div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>With version 2.8 and below: [[How_to_troubleshoot_call_routing#Using_the_application_log_files|Application Log Files]]<br></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>With version 2.8 and below: [[How_to_troubleshoot_call_routing#Using_the_application_log_files|Application Log Files]]<br></div></td></tr>
</table>Luc Morissettehttps://docs.telcobridges.com/w/index.php?title=How_to_troubleshoot_Fax_Calls&diff=21453&oldid=prevLuc Morissette: New page to troubleshoot Fax2016-08-05T19:37:23Z<p>New page to troubleshoot Fax</p>
<p><b>New page</b></p><div>To troubleshoot Fax calls, these are the recommended steps: <br> <br />
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*Capture Call Trace<br />
*Capture recording (wav file)<br />
*Capture SIP/RTP traffic<br />
*Capture TBReport<br />
<br> <br />
== Call Trace <br> ==<br />
Call Trace was created to trace the callflow from any incoming call through the Tmedia system. It allows to see the incoming call, outgoing calls, TDM channel, SIP SDP and more. This can be accessed from the Web Portal. You can create a filter to see call information. See [[Using Unique call trace|Using Unique call trace]].<br> <br />
<br />
== <br> Capture Recording ==<br />
This process records the media data in a wav file that can be listened to or replayed as a T.30 Fax stream.<br />
See [[Toolpack:Troubleshooting_B#Target_Recording|Target Recording]]<br />
<br />
== <br> Capture SIP/RTP traffic ==<br />
This is used to capture the T.38 or passthrough traffic.<br />
See [[Toolpack:Troubleshooting_B#VoIP_Ethernet_Capture|VoIP Capture]] <br />
<br />
== <br> Capture Application logs ==<br />
This is used to see if any errors or special cases found in the application logs.<br />
With version 2.9 or later, see [[TBreport|Capture a TBReport log]] or from the Web Portal Maintenance -> Report<br> <br />
With version 2.8 and below: [[How_to_troubleshoot_call_routing#Using_the_application_log_files|Application Log Files]]<br></div>Luc Morissette