Application trace level - Revision history

Allyntree at 14:26, 12 July 2022

2022-07-12T14:26:38Z

← Older revision		Revision as of 10:26, 12 July 2022
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	{{DISPLAYTITLE:How to Lower The Trace Level on an Application}}		{{DISPLAYTITLE:How to Lower The Trace Level on an Application}}
	Sometimes a lower level log trace than default is needed in troubleshooting an issue. Each application has it's own trace level that can be changed via the <!--WebGUI or--> the CLI. When creating a [[TBReport\|TBReport]] past logs are fetched and compressed, if the trace levels were lowered during troubleshooting the report will include the more detailed logs. <br>

	== Lowering Application Trace Level ~~via~~ CLI ==		Sometimes a lower level log trace than the default setting is needed when troubleshooting an issue. Each application has it's own trace level that can be changed using the <!--WebGUI or--> the CLI. When creating a [[TBReport\|TBReport]] past logs are fetched and compressed. If the trace levels were lowered during troubleshooting, the report will include the more detailed logs. <br>

			== Lowering Application Trace Level using the CLI ==
	<ol>		<ol>
	<li value="1">Log into your TelcoBridges unit ~~via~~ SSH and type 'tbx_cli_tools_remote'</br>		<li value="1">Log into your TelcoBridges unit with SSH and type 'tbx_cli_tools_remote'</br>
	This should present you with the following screen, which is a list of applications running on this system.</br>		This should present you with the following screen, which is a list of applications running on this system.</br>
	[[Image:tbxtools_list.png]]</li>		[[Image:tbxtools_list.png]]</li>
	<li value="2">Select the application to open. <i>(In our example we will use Gateway)</i></br>		<li value="2">Select the application to open. <i>(In our example we will use Gateway)</i></br>
	[[Image:Gateway_app.png]]</li>		[[Image:Gateway_app.png]]</li>
	<li value="3">Every ~~app~~ will have a slightly different set of commands as there are some application specific functions. To see the available actions ~~you can~~ press '?' at any time. For ~~ALL~~ applications the character 'T' will prompt you to enter a new trace level. </br> <i>Note the 'T' is capital, a lower-case 't' is assigned to a different action ex. Terminate Call in the 'gateway' application </i></br>		<li value="3">Every application will have a slightly different set of commands as there are some application specific functions. To see the available actions, press '?' at any time. For all applications the character 'T' will prompt you to enter a new trace level. </br> <i>Note the 'T' is capital, a lower-case 't' is assigned to a different action ex. Terminate Call in the 'gateway' application </i></br>
	[[Image:tracelevel_prompt.png]]</li>		[[Image:tracelevel_prompt.png]]</li>
	<li value="4">The application will show the current trace level in the format <nowiki>0x3</nowiki> where '<nowiki>3</nowiki>' is the current level. </br>		<li value="4">The application will show the current trace level in the format <nowiki>0x3</nowiki> where '<nowiki>3</nowiki>' is the current level. </br>

Joshua Puckett at 05:32, 31 May 2022

2022-05-31T05:32:30Z

← Older revision		Revision as of 01:32, 31 May 2022
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	<li value="3">Every app will have a slightly different set of commands as there are some application specific functions. To see the available actions you can press '?' at any time. For ALL applications the character 'T' will prompt you to enter a new trace level. </br> <i>Note the 'T' is capital, a lower-case 't' is assigned to a different action ex. Terminate Call in the 'gateway' application </i></br>		<li value="3">Every app will have a slightly different set of commands as there are some application specific functions. To see the available actions you can press '?' at any time. For ALL applications the character 'T' will prompt you to enter a new trace level. </br> <i>Note the 'T' is capital, a lower-case 't' is assigned to a different action ex. Terminate Call in the 'gateway' application </i></br>
	[[Image:tracelevel_prompt.png]]</li>		[[Image:tracelevel_prompt.png]]</li>
	<li value="4">The application will show the current trace level in the format <nowiki>0x3</nowiki> where '<nowiki>3</nowiki>' is the current level. Disregard this formatting and type the desired level as a single integer.</br>		<li value="4">The application will show the current trace level in the format <nowiki>0x3</nowiki> where '<nowiki>3</nowiki>' is the current level. </br>
	[[Image:~~tracelevel_seta~~.png]]</br>		[[Image:tracelevel_seta.png]]</br></li>
	~~[[Image:tracelevel_setb~~.~~png]]~~</br>		<li value="5">Disregard this formatting and type the desired level as a single integer.</br>
			[[Image:tracelevel_setb.png]]</br></li>
			<li value="6">Press "enter" and your change will be applied. You can check the logs for confirmation.</br>
	[[Image:tracelevel_setc.png]]</br>		[[Image:tracelevel_setc.png]]</br>
	</li>		</li>
	</ol>		</ol>
	<!-- == Lowering Application Level via WebGUI == -->		<!-- == Lowering Application Level via WebGUI == -->

Joshua Puckett: Created page with "{{DISPLAYTITLE:How to Lower The Trace Level on an Application}} Sometimes a lower level log trace than default is needed in troubleshooting an issue. Each application has it's..."

2022-05-31T05:29:27Z

Created page with "{{DISPLAYTITLE:How to Lower The Trace Level on an Application}} Sometimes a lower level log trace than default is needed in troubleshooting an issue. Each application has it's..."

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{{DISPLAYTITLE:How to Lower The Trace Level on an Application}}
Sometimes a lower level log trace than default is needed in troubleshooting an issue. Each application has it's own trace level that can be changed via the  the CLI. When creating a [[TBReport|TBReport]] past logs are fetched and compressed, if the trace levels were lowered during troubleshooting the report will include the more detailed logs. 

== Lowering Application Trace Level via CLI ==
<ol>
<li value="1">Log into your TelcoBridges unit via SSH and type 'tbx_cli_tools_remote'
This should present you with the following screen, which is a list of applications running on this system.
[[Image:tbxtools_list.png]]</li>
<li value="2">Select the application to open. (In our example we will use Gateway)
[[Image:Gateway_app.png]]</li>
<li value="3">Every app will have a slightly different set of commands as there are some application specific functions. To see the available actions you can press '?' at any time. For ALL applications the character 'T' will prompt you to enter a new trace level. Note the 'T' is capital, a lower-case 't' is assigned to a different action ex. Terminate Call in the 'gateway' application 
[[Image:tracelevel_prompt.png]]</li>
<li value="4">The application will show the current trace level in the format <nowiki>0x3</nowiki> where '<nowiki>3</nowiki>' is the current level. Disregard this formatting and type the desired level as a single integer.
[[Image:tracelevel_seta.png]]
[[Image:tracelevel_setb.png]]
[[Image:tracelevel_setc.png]]
</li>
</ol>