TB Wiki - User contributions [en]

Security Hardening for OS and Web Portal

2026-06-24T06:18:53Z

Luc Morissette: Removed FreeSBC

{{DISPLAYTITLE:Security Hardening for OS and Web Portal}}

= Applicable Products =
* TMG800, TMG3200, TMG7800-CTRL
* TSG800, TSG3200
* ProSBC, TSBC-SW

= Introduction =
This page discusses methods for improving overall security of Telcobridges system against unwanted attacks and vulnerabilities with adverse exposure as introduced from internet or connecting to network in general.

= Tmedia/Tsig/Tdev =

== Management Port Protection ==
* Keep the management port in a protected environment (behind a firewall). See [[Firewall]]. Note that Mysql port 3306 is for internal use only, this should not be allowed for external access.
* Iptables could be used to set up rules for management interface to allow only necessary protocols and ports required for access and operation of Telcobridges system. Please check here: [[Centos_syslog_redirect#Firewall_rules_to_the_management_port|Firewall rules on management port]]
* Other ports do not have access to the OS (unless configured on the web portal). Normally, other ports on the system are configured with services other than management such as OAMP/NAT or FIXED MANAGEMENT.
** For example, Voip0 is configured with SIP and RTP, and this port will care for these specific protocols only and discard the rest of the traffic.
** For configuring port IP interface setting and services, see example of [[Toolpack:Configuring VoIP Interfaces D|VOIP port IP interface configuration]] and [[Parameter: Services to use|Services to use]].
* In normal operation, only default Mgmt port, or a dedicated Ethernet port on external host server, should be used for management access. SIP/RTP/SIGTRAN or RADIUS/H248 together or separate, could be used on voip0/voip1/eth0/eth1.

== SSH Access Security ==
* Use a strong password for the SSH access. Default password is a strong password that includes alphanumerical and symbol characters. This password can be chaged: see [[How to change host password on Linux]]

== Operating System Update for New Packages ==
* To keep operating system to the latest version, use command line "yum update" or through web portal by doing upgrade linux packages, see [[Upgrade Telcobridges Linux]].
* Telcobridges has adopted a proactive OS update practice to keep up to date Telcobridges Linux repository.

== Web Portal Access Security ==
* One or more user groups can be created to define access rights, such as read only, read/write, or no access at all. Access rights can be assigned to all regions of the web portal or to specific areas. One or more users can be created and given access, which was previously defined by user groups. A user is given a name, a password, and assigned to a user group.
* HTTPS is available from 2.9.41 and onwards. HTTPS provides a secure connection between browser and web server. The connection is encrypted using TLS/SSL.
* Web Portal access security enhancement is available on Toolpack 2.10.19 and onwards
** After a web portal failed login access, it will wait about 2 seconds, to prevent brute force attack on web portal login
** There will be new password complexity requirements such as,
*** At least 8 characters total
*** At least 1 upper case character
*** At least 1 lower case character
*** At least 1 number
*** At least 1 special character
** User account disabling (there will be a check box to indicate active users account), uncheck it will disable the account
** Password confirmation when creating/editing users
** Web session auto-logout after a certain amount of time without activity (default 30 mins)
* See [[Toolpack:System Settings C#Access_and_User_Management|Access and User Management]] for configuration

= SBC =

* ProSBC product follow the same security hardening practices for ''SSH Access Security'', ''Operating system update for new packages'', and ''Web Portal Access Security'' (see [[Toolpack:Tsbc System Settings 3.0|Tsbc System Settings 3.0]]) of Tmedia/Tsig/Tdev above.
* Web portal (host interfaces), ssh (when enabled and managed by web), SNMP service (host interfaces) are firewall protected within SBC.
* Web portal/SSH/SNMP access ports refer to LAN/WAN ports that have device defined for management such as OAMP/NAT or FIXED MANAGEMENT.
* Physical management port (mgmt) should be used for serial connection or put in a private LAN environment at all times for maintenance purpose only if needed.

[[Category:Revise on Major]]

Centos7 rsyslog redirect

2026-05-20T21:11:24Z

Luc Morissette: Simplified version

{{DISPLAYTITLE:rsyslog redirect}}
This procedure sends successful and failed login attempts to the TMG unit sent to an external syslog server using rsyslog. 

== Notes ==
The default UDP port for the syslog server is 514.
Change the hostname of the syslog server accordingly. In the procedure below, the hostname if the syslog server is : ''lab_syslog_server'' . 
This procedure works for a standalone system.

== Procedure For Syslog redirect ==
Connect to SSH interface: [[Accessing_Device|Connect to SSH]] 

=== Add information to send to remote syslog ===
For successful/failed login, messages and cron info, do this command:
echo -e "\n#Send to remote syslog\nauthpriv.*;*.info;cron.* @lab_syslog_server\n" >> /etc/rsyslog.conf
Then restart the rsyslog service:
systemctl restart rsyslog

If server hostname (lab_syslog_server) is unreachable, edit the hosts file:
cat /etc/hosts
And add this line to the file:
[IP of syslog server] lab_syslog_server
e.g. 192.168.77.88 lab_syslog_server

=== Test the process ===
Tail the file on the syslog server and access the unit with SSH:
tail -f /var/log/secure
you will see something like this:
Jan 4 15:42:11 192.168.101.170 HOSTOSIRIS sshd[3867]: Accepted password for root from 204.23.12.53 port 26149 ssh2

 

==== Default log files ====
By default, access information will be sent to this file on the syslog server:
tail -f /var/log/secure
and system messages will be sent to this file:
tail -f /var/log/messages

800 Series Maintenance Guide

2026-05-20T21:09:16Z

Luc Morissette:

{{DISPLAYTITLE:TMG800/TSG800 Series Maintenance Guide}}

This articles provides links to procedures for the maintenance of a TMG800 series gateway.

== Unit Verification ==
*[[Centos_Check_Disk_Space|Check Disk Space]]
*[[Centos_Check_CPU_Usage|Check CPU Usage]]

== Unit Replacement ==
*[[3200_Replace_Unit_With_Spare|Replace TMG800/TSG800 unit with spare]]

== Syslog ==
*[[Centos_syslog_redirect|Redirect internal host '''syslog''' to external syslog server]]
*[[Centos_rsyslog_redirect|Redirect internal host '''rsyslog''' to external syslog server]]
*[[Centos7_rsyslog_redirect|Redirect internal host '''rsyslog''' to external syslog server (no firewall)]]

Centos7 rsyslog redirect

2026-05-20T21:05:36Z

Luc Morissette: New page with reduced instructions

{{DISPLAYTITLE:rsyslog redirect}}
This procedure sends successful and failed login attempts to the TMG unit sent to an external syslog server using rsyslog. 

== Notes ==
The default UDP port for the syslog server is 514 and this procedure redirects it to port 1524. 
Change the hostname of the syslog server accordingly. In the procedure below, the hostname if the syslog server is : ''lab_syslog_server'' . 
This procedure works for a standalone system.

== Procedure For Syslog redirect ==
=== Make sure mgmt0 is available and active ===
Connect to SSH interface: [[Accessing_Device|Connect to SSH]] 

=== Firewall rules to the management port ===
iptables -t nat -A OUTPUT -p udp --dport 514 -j DNAT --to-destination :1524
service iptables save
service iptables restart

==== Verify firewall rules ====
iptables -L -v; iptables -t nat -L -n -v

=== Add information to send to remote syslog ===
For successful/failed login, messages and cron info, do this command:
echo -e "\n#Send to remote syslog\nauthpriv.*;*.info;cron.* @lab_syslog_server\n" >> /etc/rsyslog.conf
Then restart the rsyslog service:
systemctl restart rsyslog

If server hostname (lab_syslog_server) is unreachable, edit the hosts file:
cat /etc/hosts
And add this line to the file:
[IP of syslog server] lab_syslog_server
e.g. 192.168.77.88 lab_syslog_server

=== Test the process ===
Tail the file on the syslog server and access the unit with SSH:
tail -f /var/log/secure
you will see something like this:
Jan 4 15:42:11 192.168.101.170 HOSTOSIRIS sshd[3867]: Accepted password for root from 204.23.12.53 port 26149 ssh2

 

==== Default syslog port ====
If the remote syslog server is on the default port 514, remove this line from the iptables:
iptables -t nat -A OUTPUT -p udp --dport 514 -j DNAT --to-destination :1524
To delete iptables rules:
iptables -t nat -D OUTPUT 1
service iptables save
service iptables restart

==== Default log files ====
By default, access information will be sent to this file on the syslog server:
tail -f /var/log/secure
and system messages will be sent to this file:
tail -f /var/log/messages

800 Series Maintenance Guide

2026-05-20T20:56:21Z

Luc Morissette: /* Syslog */

Support:Contacting TelcoBridges technical support

2026-05-11T13:35:03Z

Luc Morissette:

{{DISPLAYTITLE:Contacting TelcoBridges technical support}}

'''TelcoBridges''' remains committed to delivering high-quality products and responsive support.

Product defects will continue to be addressed at no cost.

Requests involving new features, behavioral changes, or customer-specific adaptations may be treated as engineering efforts and may be subject to a Professional Services fee.

This approach helps us maintain product quality while supporting evolving customer needs.

This policy applies to new requests going forward.

Worldwide technical support is available via either of the following channels:

 '''Americas & Europe Technical Support Centre (GMT-05:00,  Montreal, Canada)'''
 Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time

Phone: '''+1-450-300-2889 '''

Supported languages: English, French, Mandarin, Cantonese 

'''Asia Technical Support Centre (GMT +08:00)'''
 Office hours: Monday to Friday from 09:00 to 17:00 Vietnam Time

Phone: '''+1-450-300-2123 '''

Supported languages: English, Vietnamese
 

'''24/7 Support''' '''International''' (Public Holiday and non-office hours) 

Phone: '''+1-866-438-4703 '''

Supported languages: English

Note: For customers for who have purchased 24/7 TBSupport bank of hours or have an SLA, please contact TBSupport via this 24/7 hotline for emergency

 

TelcoBridges Support portal: https://telcobridges.odoo.com/ 
E-mail: [mailto:helpdesk@telcobridges.com helpdesk@telcobridges.com] 
TelcoBridges office number: '''+1-450-655-8993''' 
 

'''Chat/Teams'''
Please open a case on [https://telcobridges.odoo.com/ TelcoBridges support portal] for contacts

 
'''Please kindly note that TelcoBridges office is closed during [[support:public_holidays|public holidays]].'''

Support:Contacting TelcoBridges technical support

2026-05-11T13:34:32Z

Luc Morissette: Updated page for clarity

{{DISPLAYTITLE:Contacting TelcoBridges technical support}}

'''TelcoBridges''' 
TelcoBridges remains committed to delivering high-quality products and responsive support.

Product defects will continue to be addressed at no cost.

Requests involving new features, behavioral changes, or customer-specific adaptations may be treated as engineering efforts and may be subject to a Professional Services fee.

This approach helps us maintain product quality while supporting evolving customer needs.

This policy applies to new requests going forward.

Worldwide technical support is available via either of the following channels:

 '''Americas & Europe Technical Support Centre (GMT-05:00,  Montreal, Canada)'''
 Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time

Phone: '''+1-450-300-2889 '''

Supported languages: English, French, Mandarin, Cantonese 

'''Asia Technical Support Centre (GMT +08:00)'''
 Office hours: Monday to Friday from 09:00 to 17:00 Vietnam Time

Phone: '''+1-450-300-2123 '''

Supported languages: English, Vietnamese
 

'''24/7 Support''' '''International''' (Public Holiday and non-office hours) 

Phone: '''+1-866-438-4703 '''

Supported languages: English

Note: For customers for who have purchased 24/7 TBSupport bank of hours or have an SLA, please contact TBSupport via this 24/7 hotline for emergency

 

TelcoBridges Support portal: https://telcobridges.odoo.com/ 
E-mail: [mailto:helpdesk@telcobridges.com helpdesk@telcobridges.com] 
TelcoBridges office number: '''+1-450-655-8993''' 
 

'''Chat/Teams'''
Please open a case on [https://telcobridges.odoo.com/ TelcoBridges support portal] for contacts

 
'''Please kindly note that TelcoBridges office is closed during [[support:public_holidays|public holidays]].'''

Support:Contacting TelcoBridges technical support

2026-05-11T13:33:27Z

Luc Morissette: Update page with Script for sales-support / NRE

{{DISPLAYTITLE:Contacting TelcoBridges technical support}}

'''TelcoBridges''' 
TelcoBridges remains committed to delivering high-quality products and responsive support.
Product defects will continue to be addressed at no cost. Requests involving new features, behavioral changes, or customer-specific adaptations may be treated as engineering efforts and may be subject to a Professional Services fee.
This approach helps us maintain product quality while supporting evolving customer needs.
This policy applies to new requests going forward.

Worldwide technical support is available via either of the following channels:

 '''Americas & Europe Technical Support Centre (GMT-05:00,  Montreal, Canada)'''
 Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time

Phone: '''+1-450-300-2889 '''

Supported languages: English, French, Mandarin, Cantonese 

'''Asia Technical Support Centre (GMT +08:00)'''
 Office hours: Monday to Friday from 09:00 to 17:00 Vietnam Time

Phone: '''+1-450-300-2123 '''

Supported languages: English, Vietnamese
 

'''24/7 Support''' '''International''' (Public Holiday and non-office hours) 

Phone: '''+1-866-438-4703 '''

Supported languages: English

Note: For customers for who have purchased 24/7 TBSupport bank of hours or have an SLA, please contact TBSupport via this 24/7 hotline for emergency

 

TelcoBridges Support portal: https://telcobridges.odoo.com/ 
E-mail: [mailto:helpdesk@telcobridges.com helpdesk@telcobridges.com] 
TelcoBridges office number: '''+1-450-655-8993''' 
 

'''Chat/Teams'''
Please open a case on [https://telcobridges.odoo.com/ TelcoBridges support portal] for contacts

 
'''Please kindly note that TelcoBridges office is closed during [[support:public_holidays|public holidays]].'''

Tmedia Version History

2026-05-11T13:29:07Z

Luc Morissette: Added version 3.3 page

{{DISPLAYTITLE:Tmedia Software Version History}}

= Main Software Versions =
'''New features''' for the following ''T''media software versions are described here:
*[[Software_Version_3.3|Version 3.3]] (Released Jan 2025)
*[[Software_Version_3.2|Version 3.2]] (Released Dec 2020)
*[[Tctrl_Version_3.0|Version 3.0]] (Released May 2017)

'''Older ''T''media software versions''' are no longer supported. For continued support, please update to one of the above software versions.'''
*[[Tctrl_Version_2.10|Version 2.10]] (Released November 2016)
*[[TMG-CONTROL_Version_2.9|Version 2.9]] (Released January 2016)
*[[TMG-CONTROL_Version_2.8|Version 2.8]] (Released January 2015)
*[[TMG-CONTROL_Version_2.7|Version 2.7]] (Released May 2013)
*[[TMG-CONTROL_Version_2.6|Version 2.6]] (Released January 2012)
*[[TMG-CONTROL_Version_2.5|Version 2.5]] (Released September 2010)
*[[Toolpack version 2.4|Version 2.4]] (Released November 2009)
*[[Toolpack version 2.3|Version 2.3]] (Released July 2009)

= Release Notes =
Full release notes for recent releases are available here: [https://telcobridges.atlassian.net/wiki/spaces/PUBLICDOC/pages/83918863/Release+notes TMedia Release Notes] 
The complete details of our stable releases and their release notes are located in our [http://forums.telcobridges.com/viewforum.php?f=23 TelcoBridges Support Forums] 

[[Category:Gateway_OAM&P|Version History]]
[[Category:Revise on Major]]
[[category:FAQ]]

Software Version 3.3

2026-05-11T13:28:46Z

Luc Morissette: ..

{{DISPLAYTITLE:Software version 3.3}}

== Features ==

The Software provides the following [[Tmedia]] Features.

 

{| cellpadding="0" border="0" style="width: 820px; height: 383px; text-align: center;" class="wikitable"
|-
! width="500" | Features
! width="150" | Enhancement ID
! width="150" | Software Release
|-
! colspan="3" | '''GR303'''
|-
| style="text-align:left;" | [[GR-303|GR303 with SIP and H.248]]
| TB-5269
| 3.3.4
|-
! colspan="3" | '''SIP'''
|-
| style="text-align:left;" | [[Termination_cause_codes|Added SIP Reason Cause codes]]
| TB-5366
| 3.3.7
|-
! colspan="3" | '''H.248 (Megaco)'''
|-
| style="text-align:left;" | [[H.248|Support H.248 digitmap with more than 20 different patterns]]
| TB-1665
| 3.3.9
|-
|}

Software Version 3.3

2026-05-11T13:28:12Z

Luc Morissette: Added new page for version 3.3

{{DISPLAYTITLE:Software version 3.3}}

== Features ==

The Software provides the following [[Tmedia]] Features.

 

{| cellpadding="0" border="0" style="width: 820px; height: 383px; text-align: center;" class="wikitable"
|-
! width="500" | Features
! width="150" | Enhancement ID
! width="150" | Software Release
|-
! colspan="3" | '''GR303'''
|-
| style="text-align:left;" | [[GR-303|GR303]]
| TB-5269
| 3.3.4
|-
! colspan="3" | '''SIP'''
|-
| style="text-align:left;" | [[Termination_cause_codes|Added SIP Reason Cause codes]]
| TB-5366
| 3.3.7
|-
! colspan="3" | '''H.248 (Megaco)'''
|-
| style="text-align:left;" | [[H.248|Support H.248 digitmap with more than 20 different patterns]]
| TB-1665
| 3.3.9
|-
|}

Support:Online Training

2026-05-11T13:14:47Z

Luc Morissette: Updated page

{{DISPLAYTITLE:Online Training}}

Access our Youtube channel to watch all of our training material: 

https://www.youtube.com/@TelcoBridges
 
The following link is to training about Metaswitch CFS/AMGC integration (Now Alianza):
*[https://youtube.com/playlist?list=PL-GWhUakKkwO6ennpT6UniJZI0UdcuQBK Telcobridges for Metaswitch training]

Toolpack:Host Standalone A

2026-04-15T12:22:48Z

Luc Morissette: Removed the section about changing the interfaces - this is not needed in a standalone configuration.

{{DISPLAYTITLE:Setting the Role to Standalone}}
{| class="wikitable"
|-
|rowspan="2"|This article applies to:
|'''Product'''
|'''Version'''
|-
|Tmedia
|3.0, 3.2, 3.3
|}
The first time that you connect to a gateway, the web portal setup wizard will be displayed, and you will be asked to choose a role for the gateway. Your choices are standalone, primary, or secondary. Once the role configuration settings are applied, the gateway will start up and display the web portal configuration management tool.

'''To configure the host role of the gateway as a standalone unit, do the following:'''

1- When the setup wizard is displayed, click '''Continue'''

[[Image:HostRoleStandalone_0_A.png]]

2- Select '''As a stand-alone unit''' and click '''Continue'''.

[[Image:HostRoleStandalone_1_A.png]]

3- The Web Portal Log On page is displayed.
* Enter the '''user name''' and '''password'''.

[[Image:HostRoleStandalone_3_A.png]]

Toolpack Installation:Change hostname

2026-04-02T18:44:13Z

Luc Morissette:

{{DISPLAYTITLE:Change Hostname}}
__TOC__

This procedure applies to [[TMG800]], [[TMG3200]], [[TMG7800]] and [[ProSBC]] with static IP for management interfaces. 
Requires version 2.9 and above 
'''Note''': For [[ProSBC]], this will require a license update. Make sure you inform the [[Support:Contacting_TelcoBridges_technical_support|Support]] team that this procedure will be done. 

== CentOS 7 procedure ==
*[[Accessing_Device#SSH|ssh]] to the management interface
*To view current hostname:
hostnamectl
*To update the hostname:
hostnamectl set-hostname NewHostName
*To update the /etc/hosts file:
vim /etc/hosts
Replace the hostnames in the file
*Reboot server:
shutdown -r now
*After reboot verify if everything is ok:
hostnamectl
cat /etc/hosts

== CentOS 5 procedure ==
*[[Accessing_Device#SSH|ssh]] to the management interface
*To view current hostname:
hostname
*To update the hostname:
hostname NewHostName
*Reboot server:
shutdown -r now

Note: DO NOT change the hostname via webportal.

Supported NICs

2026-03-11T12:40:43Z

Luc Morissette:

=== '''''Applies to version(s): 3.0 and 3.1''''' ===
{{DISPLAYTITLE:List of Supported Network Interface Cards}}
{| class="wikitable"
|-
|rowspan="3"|This article applies to:
|'''Product'''
|'''Version'''
|-
|SBC
|3.0, 3.1
|}

At least one network interface card (NIC) present on the system must be supported by the FreeSBC. 
You can use this command on a linux server to find the list of Ethernet adapters available:
lspci | grep Ethernet

Tested interfaces from Intel in TelcoBridges labs:
* I210, 1 Gbps (E1000 drivers)
* I211, 1 Gbps (E1000 drivers)
* I350, 1 Gbps (E1000 drivers)
* X710, 10 Gbps (i40e drivers)

Example of '''unsupported''' interfaces:
*Broadcom Limited NetXtreme II BCM5709 Gigabit Ethernet

Supported NICs

2026-03-11T12:40:21Z

Luc Morissette: Updated list of supported network interfaces

Tmedia Support

2026-03-06T21:53:10Z

Luc Morissette: Updated support document

*[[Support:Contacting TelcoBridges technical support|Contacting TB Support]]
*[[Media:TB_Support_Services_-_2026-03-06.pdf|TB Support Services]]
*[[Support:Online_Training|Online Training]]
*[[Customer_Dashboard|Customer Dashboard]]
*[[Support:Time_tracking_tool|Time Tracking Tool]]
*[[Media:TelcoBridges_Return_and_Repair_Procedure.pdf|TB Return and Repair procedure(.pdf)]]
*[[:Category:FAQ|Frequently Asked Questions]] (And most useful TBwiki pages!)
*[[Support:Forums|Support Forums]]
*[[Support:How To Submit A Problem|Submitting an Issue]]
*[[Tmedia_Version_History|Tmedia Software Release History]]

'''New'''
*[[Support:Uploading_large_files|Uploading large files]]

'''Important Notices'''
Security advisories are tracked on the Forums pages:
* [https://forums.telcobridges.com/viewtopic.php?f=26&t=1305| Security Advisories]

'''Interoperability'''

*[[Interoperability:Vendors|Vendors]]
*[[Interoperability:Certifications|Certifications]]

'''Policies'''

*[[End-of-Life (EOL) policy|End-of-Life (EOL)]]
*[[Security policy|Security Updates Policy]]

'''Other'''
*[[Regulatory compliance|Regulatory Compliance]]

File:TB Support Services - 2026-03-06.pdf

2026-03-06T21:52:32Z

Luc Morissette:

Toolpack:Configuring Call Trace D

2026-03-05T14:38:32Z

Luc Morissette:

{{DISPLAYTITLE:Configuring Call Trace}}
{| class="wikitable"
|-
|rowspan="3"|This article applies to:
|'''Product'''
|'''Version'''
|-
|Tmedia
|3.0, 3.2, 3.3
|-
|SBC
|3.1, 3.3
|}

Call Trace is a diagnostic tool that is designed to trace the path a call takes through a system, and to provide information about numerous aspects of the call path, such as:

* The routing decision
* The outgoing call
* Subsequent outgoing calls, in the case of a route retry
* Parameters selected for a SIP SDP
* The SIP Call-id
* The trunk and timeslot chosen for TDM protocols
* The termination result code, and more.

A call path is shown as separate call legs, distinguishing the incoming portion with other portions of a call. Calls may be filtered by called number, calling number, Network Access Point (NAP), time of day range, protocol and direction.
 
Call trace enables a default of 10,000 call legs to be stored in the system and to be viewed using the Web Portal. This value can be increased from the Call Trace application configuration parameters.

1- Select '''Applications''' in the navigation menu.

[[Image:EnableCallTrace_B_0.png]]

2- Select the '''tbuctwriter''' application

[[Image:ConfigureCallTrace_B_0.png]]

3- Click '''Application Parameters'''

[[Image:ConfigureCallTrace_B_1.png]]

4- Configure the '''Trace Level''' and other associated trace parameters.
* Click '''Save'''

[[Image:ConfigureCallTrace_B_2.png]]

<div class="mw-collapsible mw-collapsed" data-collapsetext="Northbound Interface" data-expandtext="Northbound Interface" style="width: 400px;">

'''Path'''
<pre>
/configurations/AllynWikiSystem/applications/tbuctwriter/log_parameters
</pre>

'''Parameters (text)'''
<pre>
/configurations/aaa_201602/applications/tbuctwriter/log_parameters
default_trace_level = "Level 4 (quiet)"
log_file_path = ""
max_gzipped_log_files_size = "100 MB"
max_log_file_segment_size = "10 MB"
</pre>

'''Parameters (json)'''
<pre>
{
"application_type" : "TbUctWriter",
"bin_path" : "@{PKG_BIN}/tbuctwriter",
"command_line_arguments" : "",
"log_parameters" : {
"default_trace_level" : "Level 4 (quiet)",
"log_file_path" : "",
"max_gzipped_log_files_size" : "100 MB",
"max_log_file_segment_size" : "10 MB"
},
"working_path" : "../tbuctwriter/"
}</pre>
</div>

==List of Parameters==

* [[Parameter: Call_Trace_Trace_Level|Trace Level]]
* [[Parameter: Call_Trace_Maximum_Compressed_Directory_Size|Maximum compressed directory size]]
* [[Parameter: Maximum_File_Size|Maximum file size]]
* [[Parameter: Maximum_Call_Legs|Maximum call legs]]
* [[Parameter: Consulted_Legs_Recall|Consulted legs recall]]

Toolpack:Configuring Call Trace D

2026-03-05T14:33:10Z

Luc Morissette:

{{DISPLAYTITLE:Configuring Call Trace}}
{| class="wikitable"
|-
|rowspan="3"|This article applies to:
|'''Product'''
|'''Version'''
|-
|Tmedia
|3.0, 3.2, 3.3
|-
|SBC
|3.1, 3.3
|}

Call Trace is a diagnostic tool that is designed to trace the path a call takes through a system, and to provide information about numerous aspects of the call path, such as:

* The routing decision
* The outgoing call
* Subsequent outgoing calls, in the case of a route retry
* Parameters selected for a SIP SDP
* The SIP Call-id
* The trunk and timeslot chosen for TDM protocols
* The termination result code, and more.

A call path is shown as separate call legs, distinguishing the incoming portion with other portions of a call. Calls may be filtered by called number, calling number, Network Access Point (NAP), time of day range, protocol and direction.

<div class="mw-collapsible mw-collapsed" data-collapsetext="Enabling Call Trace" data-expandtext="Enabling Call Trace" style="width: 400px;">

'''This procedure only needs to be carried out one time for each system.'''

1- Select '''Applications''' in the navigation menu.

[[Image:EnableCallTrace_B_0.png]]

2- Select the '''Status''' tab.

[[Image:EnableCallTrace_B_1.png]]

3- Select the '''tbuctwriter''' application

[[Image:EnableCallTrace_B_2.png]]

3- Select '''Run'''
* Click '''Apply States'''

[[Image:EnableCallTrace_B_3.png]]

</div>

Call trace enables a default of 10,000 call legs to be stored in the system and to be viewed using the Web Portal. This value can be increased from the Call Trace application configuration parameters.

1- Select '''Applications''' in the navigation menu.

[[Image:EnableCallTrace_B_0.png]]

2- Select the '''tbuctwriter''' application

[[Image:ConfigureCallTrace_B_0.png]]

3- Click '''Application Parameters'''

[[Image:ConfigureCallTrace_B_1.png]]

4- Configure the '''Trace Level''' and other associated trace parameters.
* Click '''Save'''

[[Image:ConfigureCallTrace_B_2.png]]

<div class="mw-collapsible mw-collapsed" data-collapsetext="Northbound Interface" data-expandtext="Northbound Interface" style="width: 400px;">

'''Path'''
<pre>
/configurations/AllynWikiSystem/applications/tbuctwriter/log_parameters
</pre>

'''Parameters (text)'''
<pre>
/configurations/aaa_201602/applications/tbuctwriter/log_parameters
default_trace_level = "Level 4 (quiet)"
log_file_path = ""
max_gzipped_log_files_size = "100 MB"
max_log_file_segment_size = "10 MB"
</pre>

'''Parameters (json)'''
<pre>
{
"application_type" : "TbUctWriter",
"bin_path" : "@{PKG_BIN}/tbuctwriter",
"command_line_arguments" : "",
"log_parameters" : {
"default_trace_level" : "Level 4 (quiet)",
"log_file_path" : "",
"max_gzipped_log_files_size" : "100 MB",
"max_log_file_segment_size" : "10 MB"
},
"working_path" : "../tbuctwriter/"
}</pre>
</div>

==List of Parameters==

* [[Parameter: Call_Trace_Trace_Level|Trace Level]]
* [[Parameter: Call_Trace_Maximum_Compressed_Directory_Size|Maximum compressed directory size]]
* [[Parameter: Maximum_File_Size|Maximum file size]]
* [[Parameter: Maximum_Call_Legs|Maximum call legs]]
* [[Parameter: Consulted_Legs_Recall|Consulted legs recall]]

Tmedia Support

2026-02-17T19:21:27Z

Luc Morissette: Updated link to TB support services

*[[Support:Contacting TelcoBridges technical support|Contacting TB Support]]
*[[Media:TB_Support_Services_-_2026-01-27.pdf|TB Support Services]]
*[[Support:Online_Training|Online Training]]
*[[Customer_Dashboard|Customer Dashboard]]
*[[Support:Time_tracking_tool|Time Tracking Tool]]
*[[Media:TelcoBridges_Return_and_Repair_Procedure.pdf|TB Return and Repair procedure(.pdf)]]
*[[:Category:FAQ|Frequently Asked Questions]] (And most useful TBwiki pages!)
*[[Support:Forums|Support Forums]]
*[[Support:How To Submit A Problem|Submitting an Issue]]
*[[Tmedia_Version_History|Tmedia Software Release History]]

'''New'''
*[[Support:Uploading_large_files|Uploading large files]]

'''Important Notices'''
Security advisories are tracked on the Forums pages:
* [https://forums.telcobridges.com/viewtopic.php?f=26&t=1305| Security Advisories]

'''Interoperability'''

*[[Interoperability:Vendors|Vendors]]
*[[Interoperability:Certifications|Certifications]]

'''Policies'''

*[[End-of-Life (EOL) policy|End-of-Life (EOL)]]
*[[Security policy|Security Updates Policy]]

'''Other'''
*[[Regulatory compliance|Regulatory Compliance]]

File:TB Support Services - 2026-01-27.pdf

2026-02-17T19:19:06Z

Luc Morissette:

STM-1

2026-02-12T18:22:23Z

Luc Morissette:

According to Wikipedia, STM-1 (also known as SDH or OC-3) is a standardized multiplexing protocol that transfers multiple digital bit streams over optical fiber using lasers or light-emitting diodes (LEDs) with a transmission speed of up to 155.52 Mbit/s.

 

== TelcoBridges and STM-1 ==

TelcoBridges provides support for STM-1 connectivity with its [[Tmedia]] ([[TMG3200]], [[TMG7800]]), [[Tdev]] [[TMP6400]], and [[Tmonitor]] ([[TM3000]]) devices. This includes support for both electrical and optical variants.

TelcoBridges also provides support for [[STM-1:Automatic Protection Switching|Automatic Protection Switching]].

 

== References ==

*[http://en.wikipedia.org/wiki/Synchronous_optical_networking Sonet/SDH Wikipedia article]
*[[Channelize_STM-1_to_E1_Channel_Mapping]]
*[[How_to_channelize_STM-1_to_E1_Channel_Mapping:_KLM_vs_ITU-T]] 

[[Category:Glossary]]

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ProSBC TB Support Services

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== Summary ==
TB Support Services, updated January 19 2024

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Details about TB Support

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2011 TB Support

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Return and Repair procedure, version 2018

File:TB RMA Procedures 20090918.pdf

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Document describing TelcoBridges' RMA procedures.

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== Summary ==
TB Support Services June 2024

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TB Support Services June 2024

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Details about TB Support