TB Wiki - User contributions [en]

CiviHostingSandbox

2024-06-02T13:01:47Z

CiviHost:

first try
add a line
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CiviHostingSandbox

2024-05-29T15:24:19Z

CiviHost:

first try
add a line

CiviHostingSandbox

2024-05-29T15:24:02Z

CiviHost: Created page with "first try"

first try

Troubleshooting Toolpack Test

2024-05-09T12:29:01Z

CiviHost:

This page contains pointers to help troubleshoot [[Toolpack]]-based systems.

 

<a href="#" id="hideToc">Hide TOC</a>
== Web portal ==

Problem: '''The web portal does not start or is not accessible.'''
*See '[[Toolpack Troubleshooting:Web Portal|How to troubleshoot the web portal]]'
 
Problem: '''I cannot perform addition or modification of configuration in the web portal. '''
Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host or a new TMG3200 is started up.
*See '[[Toolpack Troubleshooting:Cannot Add or Edit Configuration|How to edit the active configuration]]'
 

Problem: '''The system does not work properly with a copied configuration.'''
*See [[Web Portal:Configuration Copy|How to copy a configuration]]
 

Problem: '''There are no web browser on the linux host server'''
ssh tunnel can be use to re-direct the connection on a remote host port to a local port:
*See [[How to setup ssh tunnel with PuTTY]]
 

== System configuration backup ==

Problem: '''How do I make sure I keep my system configuration?''' 

All the configuration are stored in a MySQL database. To perform a backup, refer to the following links:
*[[Toolpack:Database_Backup_C|Database backup procedure]]
<div class="mw-collapsible mw-collapsed" data-collapsetext="other versions" data-expandtext="Click here for older versions" style="width: 400px;">
 
*[[Toolpack:Database_Backup_B|Backup procedure for v2.7]]
*[[Toolpack:Database_Backup_A|Backup procedure for v2.5 or v2.6]] 
For releases before 2.4 or older or if you do not have access to the web portal, see [[Manual Database Backup]].
 
</div>
 
This could also be useful: [[Scheduled Database Backup]]

 

== Calls ==
Problem: '''The Tmedia device does not accept or generate calls'''
*See here: [[How to troubleshoot call routing|How to troubleshoot call routing]]
 

== Fax Calls ==
Problem: '''Fax call is not working'''
*Please follow the instructions here: [[How to troubleshoot Fax Calls|How to troubleshoot Fax Calls]]
 

== SS7 CIC group is locally blocked ==
Problem: '''A SS7 Circuit Identification Code is blocked.''' 
*You can control this: See [[SS7 Circuit group control]]
 

== Network Interfaces ==
Problem: '''E1 trunks are not up''' 
*See [[How to Debug Trunk Interfaces|How to debug trunk interfaces]] 
 

Problem: '''Cannot ping VoIP interface''' 
The IP address of the VoIP port is configured and you cannot ping it. 
*See [[How to debug VoIP|How to debug a VoIP interface]] 
 

== How to gather all logs ==
Problem: '''Which application logs should I gather?'''
*See [[TBReport|How to gather all logs with TBReport]] (Version 2.9 and up)
 

== Access to unit ==
Problem: '''I lost access to the unit. How to recover the IP address of the unit?'''
*Please follow the procedure in the installation guide: [[Product_Installation|Installation Guides]]
 

Problem: '''I lost the SSH password'''
*It is possible to reset the SSH password. Please contact support@telcobridges.com to get the procedure.
 

Problem: '''I want to do a factory reset'''
*Normally a Factory Reset is not required. System can be re-configured to original settings in a few steps. Please contact support@telcobridges.com to get the procedure.
*Factory reset is available on recent versions of the TelcoBridges units. The procedure is described here: [[Factory_Reset|Factory Reset]].
 

== Installation (for developers) ==
Problem: '''Toolpack fails during installation'''
*See [[Toolpack Installation:Toolpack installer troubleshooting|Toolpack installer troubleshooting]]
 

Problem: '''Can't download a new software package ''' 
*You see this error while trying to download a software package with wget: 
Resolving download.telcobridges.com... failed: Temporary failure in name resolution.
wget: unable to resolve host address `download.telcobridges.com
*See "nameserver" in  [[TMG:Change_Management_IP_Address|Configure Management IP address]]
 

Problem: '''The Toolpack system does not start'''
*See [[Toolpack Installation:Validate Toolpack Installation|How to validate the Toolpack installation]]
 

Problem: '''I want to change the hostname of the server running Toolpack'''
*See [[Toolpack Installation:Change hostname|How to change the host name]]
 

== How to submit a problem ==
Problem: '''I don't know what else to do'''
*Help our support team help you by giving as much information as possible; see '[[Support:How To Submit A Problem|How To Submit A Problem]]'

[[Category:Tdev_OAM&P|Troubleshoot]]

Troubleshooting Toolpack Test

2024-05-09T12:28:33Z

CiviHost:

This page contains pointers to help troubleshoot [[Toolpack]]-based systems.

 

<script>

jQuery(document).ready(function() { console.log(3); jQuery('#hideToc').click(function(){

jQuery('#toc').toggle();
return false;

}) });
</script>
<a href="#" id="hideToc">Hide TOC</a>
== Web portal ==

Problem: '''The web portal does not start or is not accessible.'''
*See '[[Toolpack Troubleshooting:Web Portal|How to troubleshoot the web portal]]'
 
Problem: '''I cannot perform addition or modification of configuration in the web portal. '''
Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host or a new TMG3200 is started up.
*See '[[Toolpack Troubleshooting:Cannot Add or Edit Configuration|How to edit the active configuration]]'
 

Problem: '''The system does not work properly with a copied configuration.'''
*See [[Web Portal:Configuration Copy|How to copy a configuration]]
 

Problem: '''There are no web browser on the linux host server'''
ssh tunnel can be use to re-direct the connection on a remote host port to a local port:
*See [[How to setup ssh tunnel with PuTTY]]
 

== System configuration backup ==

Problem: '''How do I make sure I keep my system configuration?''' 

All the configuration are stored in a MySQL database. To perform a backup, refer to the following links:
*[[Toolpack:Database_Backup_C|Database backup procedure]]
<div class="mw-collapsible mw-collapsed" data-collapsetext="other versions" data-expandtext="Click here for older versions" style="width: 400px;">
 
*[[Toolpack:Database_Backup_B|Backup procedure for v2.7]]
*[[Toolpack:Database_Backup_A|Backup procedure for v2.5 or v2.6]] 
For releases before 2.4 or older or if you do not have access to the web portal, see [[Manual Database Backup]].
 
</div>
 
This could also be useful: [[Scheduled Database Backup]]

 

== Calls ==
Problem: '''The Tmedia device does not accept or generate calls'''
*See here: [[How to troubleshoot call routing|How to troubleshoot call routing]]
 

== Fax Calls ==
Problem: '''Fax call is not working'''
*Please follow the instructions here: [[How to troubleshoot Fax Calls|How to troubleshoot Fax Calls]]
 

== SS7 CIC group is locally blocked ==
Problem: '''A SS7 Circuit Identification Code is blocked.''' 
*You can control this: See [[SS7 Circuit group control]]
 

== Network Interfaces ==
Problem: '''E1 trunks are not up''' 
*See [[How to Debug Trunk Interfaces|How to debug trunk interfaces]] 
 

Problem: '''Cannot ping VoIP interface''' 
The IP address of the VoIP port is configured and you cannot ping it. 
*See [[How to debug VoIP|How to debug a VoIP interface]] 
 

== How to gather all logs ==
Problem: '''Which application logs should I gather?'''
*See [[TBReport|How to gather all logs with TBReport]] (Version 2.9 and up)
 

== Access to unit ==
Problem: '''I lost access to the unit. How to recover the IP address of the unit?'''
*Please follow the procedure in the installation guide: [[Product_Installation|Installation Guides]]
 

Problem: '''I lost the SSH password'''
*It is possible to reset the SSH password. Please contact support@telcobridges.com to get the procedure.
 

Problem: '''I want to do a factory reset'''
*Normally a Factory Reset is not required. System can be re-configured to original settings in a few steps. Please contact support@telcobridges.com to get the procedure.
*Factory reset is available on recent versions of the TelcoBridges units. The procedure is described here: [[Factory_Reset|Factory Reset]].
 

== Installation (for developers) ==
Problem: '''Toolpack fails during installation'''
*See [[Toolpack Installation:Toolpack installer troubleshooting|Toolpack installer troubleshooting]]
 

Problem: '''Can't download a new software package ''' 
*You see this error while trying to download a software package with wget: 
Resolving download.telcobridges.com... failed: Temporary failure in name resolution.
wget: unable to resolve host address `download.telcobridges.com
*See "nameserver" in  [[TMG:Change_Management_IP_Address|Configure Management IP address]]
 

Problem: '''The Toolpack system does not start'''
*See [[Toolpack Installation:Validate Toolpack Installation|How to validate the Toolpack installation]]
 

Problem: '''I want to change the hostname of the server running Toolpack'''
*See [[Toolpack Installation:Change hostname|How to change the host name]]
 

== How to submit a problem ==
Problem: '''I don't know what else to do'''
*Help our support team help you by giving as much information as possible; see '[[Support:How To Submit A Problem|How To Submit A Problem]]'

[[Category:Tdev_OAM&P|Troubleshoot]]

MediaWiki:Common.js

2024-05-09T12:19:39Z

CiviHost:

jQuery(document).ready(function() {
console.log(3);
jQuery('#hideToc').click(function(){
jQuery('#toc').toggle();
return false;
})
});

MediaWiki:Common.js

2024-05-09T12:18:08Z

CiviHost: CiviHost moved page MediaWiki:Common. js to MediaWiki:Common.js without leaving a redirect

$(document).ready(function() {
jQuery('#hideToc').click(function(){
jQuery('#toc').toggle();
return false;
})
});

MediaWiki:Common.js

2024-05-09T12:17:12Z

CiviHost:

$(document).ready(function() {
jQuery('#hideToc').click(function(){
jQuery('#toc').toggle();
return false;
})
});

MediaWiki:Common.js

2024-05-09T12:15:36Z

CiviHost: Created page with "jQuery('#hideToc').click(function(){ jQuery('#toc').toggle(); return false; })"

jQuery('#hideToc').click(function(){
jQuery('#toc').toggle();
return false;
})

Troubleshooting Toolpack Test

2024-05-09T12:13:16Z

CiviHost:

Troubleshooting Toolpack Test

2024-05-09T12:11:16Z

CiviHost: Created page with "This page contains pointers to help troubleshoot Toolpack-based systems. == Web portal == Problem: '''The web portal does not start or is not accessible.''' *See 'How to troubleshoot the web portal' Problem: '''I cannot perform addition or modification of configuration in the web portal. ''' Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host..."

This page contains pointers to help troubleshoot [[Toolpack]]-based systems.

 

== Web portal ==

Problem: '''The web portal does not start or is not accessible.'''
*See '[[Toolpack Troubleshooting:Web Portal|How to troubleshoot the web portal]]'
 
Problem: '''I cannot perform addition or modification of configuration in the web portal. '''
Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host or a new TMG3200 is started up.
*See '[[Toolpack Troubleshooting:Cannot Add or Edit Configuration|How to edit the active configuration]]'
 

Problem: '''The system does not work properly with a copied configuration.'''
*See [[Web Portal:Configuration Copy|How to copy a configuration]]
 

Problem: '''There are no web browser on the linux host server'''
ssh tunnel can be use to re-direct the connection on a remote host port to a local port:
*See [[How to setup ssh tunnel with PuTTY]]
 

== System configuration backup ==

Problem: '''How do I make sure I keep my system configuration?''' 

All the configuration are stored in a MySQL database. To perform a backup, refer to the following links:
*[[Toolpack:Database_Backup_C|Database backup procedure]]
<div class="mw-collapsible mw-collapsed" data-collapsetext="other versions" data-expandtext="Click here for older versions" style="width: 400px;">
 
*[[Toolpack:Database_Backup_B|Backup procedure for v2.7]]
*[[Toolpack:Database_Backup_A|Backup procedure for v2.5 or v2.6]] 
For releases before 2.4 or older or if you do not have access to the web portal, see [[Manual Database Backup]].
 
</div>
 
This could also be useful: [[Scheduled Database Backup]]

 

== Calls ==
Problem: '''The Tmedia device does not accept or generate calls'''
*See here: [[How to troubleshoot call routing|How to troubleshoot call routing]]
 

== Fax Calls ==
Problem: '''Fax call is not working'''
*Please follow the instructions here: [[How to troubleshoot Fax Calls|How to troubleshoot Fax Calls]]
 

== SS7 CIC group is locally blocked ==
Problem: '''A SS7 Circuit Identification Code is blocked.''' 
*You can control this: See [[SS7 Circuit group control]]
 

== Network Interfaces ==
Problem: '''E1 trunks are not up''' 
*See [[How to Debug Trunk Interfaces|How to debug trunk interfaces]] 
 

Problem: '''Cannot ping VoIP interface''' 
The IP address of the VoIP port is configured and you cannot ping it. 
*See [[How to debug VoIP|How to debug a VoIP interface]] 
 

== How to gather all logs ==
Problem: '''Which application logs should I gather?'''
*See [[TBReport|How to gather all logs with TBReport]] (Version 2.9 and up)
 

== Access to unit ==
Problem: '''I lost access to the unit. How to recover the IP address of the unit?'''
*Please follow the procedure in the installation guide: [[Product_Installation|Installation Guides]]
 

Problem: '''I lost the SSH password'''
*It is possible to reset the SSH password. Please contact support@telcobridges.com to get the procedure.
 

Problem: '''I want to do a factory reset'''
*Normally a Factory Reset is not required. System can be re-configured to original settings in a few steps. Please contact support@telcobridges.com to get the procedure.
*Factory reset is available on recent versions of the TelcoBridges units. The procedure is described here: [[Factory_Reset|Factory Reset]].
 

== Installation (for developers) ==
Problem: '''Toolpack fails during installation'''
*See [[Toolpack Installation:Toolpack installer troubleshooting|Toolpack installer troubleshooting]]
 

Problem: '''Can't download a new software package ''' 
*You see this error while trying to download a software package with wget: 
Resolving download.telcobridges.com... failed: Temporary failure in name resolution.
wget: unable to resolve host address `download.telcobridges.com
*See "nameserver" in  [[TMG:Change_Management_IP_Address|Configure Management IP address]]
 

Problem: '''The Toolpack system does not start'''
*See [[Toolpack Installation:Validate Toolpack Installation|How to validate the Toolpack installation]]
 

Problem: '''I want to change the hostname of the server running Toolpack'''
*See [[Toolpack Installation:Change hostname|How to change the host name]]
 

== How to submit a problem ==
Problem: '''I don't know what else to do'''
*Help our support team help you by giving as much information as possible; see '[[Support:How To Submit A Problem|How To Submit A Problem]]'

[[Category:Tdev_OAM&P|Troubleshoot]]

MediaWiki:Common.css

2024-03-14T13:36:14Z

CiviHost:

#navwrapper {
position: sticky;
top: 0;
z-index: 1000;
}
#mw-content-text .mw-parser-output > * {
width: 100%;
}

/* Adjust width for other content if TOC is present */
#mw-content-text .mw-parser-output > #toc ~ * {
float: right;
width: 67%; /* Adjust width as needed */
}

#mw-content-text .mw-parser-output #toc {
float: left;
width: 30%;
font-size: 80%;
position: fixed;
left: 86px;
top: 10;
height: 600px;
overflow: scroll;
}

#mw-content-text .mw-parser-output hr {
clear:none;
}

#mw-content-text .mw-parser-output #toc .toclevel-3 ul { display:none; }

MediaWiki:Common.css

2024-03-14T13:22:32Z

CiviHost:

#navwrapper {
position: sticky;
top: 0;
z-index: 1000;
}

#mw-content-text .mw-parser-output #toc {
float: left;
width: 30%;
font-size: 80%;
}

#mw-content-text .mw-parser-output > * {
width: 100%; /* Full width by default */
}

/* Adjust width for other content if TOC is present */
#mw-content-text .mw-parser-output > #toc ~ * {
float: right;
width: 67%; /* Adjust width as needed */
}

#mw-content-text .mw-parser-output #toc {
float: left;
width: 30%;
font-size: 80%;
position: fixed;
left: 86px;
top: 10;
height: 600px;
overflow: scroll;
}

#mw-content-text .mw-parser-output hr {
clear:none;
}

MediaWiki:Common.css

2024-03-14T12:29:41Z

CiviHost:

MediaWiki:Common.css

2024-03-14T12:27:54Z

CiviHost:

#navwrapper {
position: sticky;
top: 0;
z-index: 1000;
}

#mw-content-text .mw-parser-output #toc {
float: left;
width: 30%;
font-size: 80%;
}

#mw-content-text .mw-parser-output > * {
width: 100%; /* Full width by default */
}

/* Adjust width for other content if TOC is present */
#mw-content-text .mw-parser-output > #toc + * {
float: right;
width: 67%; /* Adjust width as needed */
}

#mw-content-text .mw-parser-output hr {
clear:none;
}

MediaWiki:Common.css

2024-03-14T12:05:14Z

CiviHost:

#navwrapper {
position: sticky;
top: 0;
z-index: 1000;
}

#mw-content-text .mw-parser-output #toc {
float: left;
width: 30%;
}
/*
#mw-content-text .mw-parser-output > p, #mw-content-text .mw-parser-output > h2,
#mw-content-text .mw-parser-output > ul, #mw-content-text .mw-parser-output > div,
#mw-content-text .mw-parser-output > h1, #mw-content-text .mw-parser-output > table {
float: right;
width: 60%;
}
*/
#mw-content-text .mw-parser-output > * {
float: right;
width: 67%;
}

#mw-content-text .mw-parser-output hr {
clear:none;
}

MediaWiki:Common.css

2024-03-14T12:03:39Z

CiviHost:

#navwrapper {
position: sticky;
top: 0;
z-index: 1000;
}

#mw-content-text .mw-parser-output #toc {
float: left;
width: 30%;
}

#mw-content-text .mw-parser-output > p, #mw-content-text .mw-parser-output > h2,
#mw-content-text .mw-parser-output > ul, #mw-content-text .mw-parser-output > div,
#mw-content-text .mw-parser-output > h1, #mw-content-text .mw-parser-output > table {
/* float: right;
width: 60%; */
}

#mw-content-text .mw-parser-output > * {
float: right;
width: 60%;
}

#mw-content-text .mw-parser-output hr {
clear:none;
}

MediaWiki:Common.css

2024-03-14T12:02:20Z

CiviHost:

#navwrapper {
position: sticky;
top: 0;
z-index: 1000;
}

#toc {
float: left;
width: 30%;
}

#mw-content-text .mw-parser-output > p, #mw-content-text .mw-parser-output > h2,
#mw-content-text .mw-parser-output > ul, #mw-content-text .mw-parser-output > div,
#mw-content-text .mw-parser-output > h1, #mw-content-text .mw-parser-output > table {
float: right;
width: 60%;
}

#mw-content-text .mw-parser-output hr {
clear:none;
}

MediaWiki:Common.css

2024-03-14T12:00:28Z

CiviHost:

MediaWiki:Common.css

2024-03-14T11:59:25Z

CiviHost:

MediaWiki:Common.css

2024-03-13T14:48:51Z

CiviHost:

#navwrapper {
position: sticky;
top: 0;
z-index: 1000;
}

MediaWiki:Common.css

2024-03-13T14:48:08Z

CiviHost:

#navwrapper {
position: sticky;
top: 0;
}

MediaWiki:Common.css

2024-03-13T14:46:48Z

CiviHost:

.top-bar {
position: sticky;
top: 0;
background-color: #ffffff; /* Adjust as needed */
z-index: 1000; /* Adjust as needed */
}

MediaWiki:Common.css

2024-03-13T14:44:13Z

CiviHost:

#navwrapper {
position: sticky;
top: 0;
background-color: #ffffff; /* Adjust as needed */
z-index: 1000; /* Adjust as needed */
}

MediaWiki:Common.css

2024-03-13T14:43:31Z

CiviHost:

.navbar {
position: sticky;
top: 0;
background-color: #ffffff; /* Adjust as needed */
z-index: 1000; /* Adjust as needed */
}