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Troubleshooting Toolpack

This page contains pointers to help troubleshoot Toolpack-based systems.


Web portal

Problem: The web portal does not start or is not accessible.


Problem: I cannot perform addition or modification of configuration in the web portal. Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host or a new TMG3200 is started up.


Problem: The system does not work properly with a copied configuration.


Problem: There are no web browser on the linux host server ssh tunnel can be use to re-direct the connection on a remote host port to a local port:


System configuration backup

Problem: How do I make sure I keep my system configuration?

All the configuration are stored in a MySQL database. To perform a backup, refer to the following links:

For releases before 2.4 or older or if you do not have access to the web portal, see Manual Database Backup.

For scheduled backups, see Scheduled Database Backup


Calls

Problem: The Tmedia device does not accept or generate calls


Fax Calls

Problem: Fax call is not working


SS7 CIC group is locally blocked

Problem: A SS7 Circuit Identification Code is blocked.


Network Interfaces

Problem: E1 trunks are not up


Problem: Cannot ping VoIP interface
The IP address of the VoIP port is configured and you cannot ping it.


How to gather all logs

Problem: Which application logs should I gather?


Access to unit

Problem: I lost access to the unit. How to recover the IP address of the unit?


Problem: I lost the SSH password

  • It is possible to reset the SSH password. Please contact support@telcobridges.com to get the procedure.


Problem: I want to do a factory reset

  • Normally a Factory Reset is not required. System can be re-configured to original settings in a few steps. Please contact support@telcobridges.com to get the procedure.
  • Factory reset is available on recent versions of the TelcoBridges units. The procedure is described here: Factory Reset.


Installation (for developers)

Problem: Toolpack fails during installation


Problem: Can't download a new software package

  • You see this error while trying to download a software package with wget:
Resolving download.telcobridges.com... failed: Temporary failure in name resolution.
wget: unable to resolve host address `download.telcobridges.com


Problem: The Toolpack system does not start


Problem: I want to change the hostname of the server running Toolpack


How to submit a problem

Problem: I don't know what else to do