Actions

Support:Submitting An Issue

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Telcobridges supports a large variety of operating system and version. When submitting a problem, giving relevant information about your system will help greatly Telcobridges support.

Please refer to the following list:
  • Type of TelcoBridges hardware (ex. TMP6400, TMG800)
  • Software release number (ex. 2.3.8)
  • Are you using Toolpack?
  • If not, do you use callctrl libs?, ha_manager?
  • Operating system, version + architecture (ex. CentOS 5.2 32bits, Debian 4 64bits)
  • Setup diagram (simple image where is the TB is located, what is it connected to, IpAddress of the components if applicable)
  • Application description(Are you using TelcoBridges gateway application?, Are you using your own application? If so, describe us what it does.)
  • Description of the problem
  • Tracking number, if it was already given to you by Telcobridges support
If you are giving us remote access to your system, please give us the information required:
  • Type of connection (VPN, remote desktop, ssh, GoToMeeting, etc.)
  • IpAddress, if appilcable
  • User, if appilcable
  • Password, if appilcable

Once you have gathered all the information, send an email to TelcoBridges support.

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