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How to troubleshoot call routing: Difference between revisions

(Added Call trace (UCT) in troubleshooting page)
(Added tbuctwriter and tbsnmpmux)
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*'''toolpack_engine''' handles the protocols (SS7, SIP, ISDN, CAS, Sigtran, etc.)&nbsp;and media (RTP, TDM, tones, etc)<br>  
*'''toolpack_engine''' handles the protocols (SS7, SIP, ISDN, CAS, Sigtran, etc.)&nbsp;and media (RTP, TDM, tones, etc)<br>  
*'''toolpack_sys_manager''' handles the configuration of the system  
*'''toolpack_sys_manager''' handles the configuration of the system  
*'''tboamapp''' controls the startup of the applicationsand system upgrades<br>  
*'''tboamapp''' controls the startup of the applications and system upgrades<br>  
*'''tbstreamserver''' is used for playing and recording files; by default this application is not started. See How to Start Stream Server  
*'''tbstreamserver''' is used for playing and recording files; by default this application is not started. See How to Start Stream Server  
*'''tblogtrace''' are low-level logs coming from the Telecom platform
*'''tblogtrace''' are low-level logs coming from the Telecom platform
*'''tbsnmpagent/tbsnmpmux''' allows SNMP queries to unit
*'''tbuctwriter''' captures call traces


<br>You can change the trace level of the application here:  
<br>You can change the trace level of the application here:  

Revision as of 11:52, 15 March 2013

To debug calls, different methods can be used:

Using the Call Detail Records

This can be done in the configuration database, using RADIUS or in text files. See Text Call Detail Records (CDR)

Using the Call Trace Tool  (UCT or Unique Call Trace)

Call Trace was created to trace the callflow from any incoming call through the Tmedia system. It allows to see the incoming call, outgoing calls, TDM channel, SIP SDP and more. This can be accessed from the Web Portal. You can create a filter to see call information. See Using Unique call trace.


Using the web portal status

Status -> NAP -> Edit

You can see how many instantaneous calls incoming, outgoing, in the last hour, in the last 24 hours, etc.


Using the log files

  • Log files from web portal
Logs -> Select filename -> 2000 lines -> select Read


Brief details on the application:

  • gateway application is for high-level call routing, like called number, Network Access Points, routing scripts, regular expressions.
  • toolpack_engine handles the protocols (SS7, SIP, ISDN, CAS, Sigtran, etc.) and media (RTP, TDM, tones, etc)
  • toolpack_sys_manager handles the configuration of the system
  • tboamapp controls the startup of the applications and system upgrades
  • tbstreamserver is used for playing and recording files; by default this application is not started. See How to Start Stream Server
  • tblogtrace are low-level logs coming from the Telecom platform
  • tbsnmpagent/tbsnmpmux allows SNMP queries to unit
  • tbuctwriter captures call traces


You can change the trace level of the application here:

Applications-> Configurations -> edit -> Log Params -> Default Trace Level

And then activate the new configuration. Trace level 3 for gateway and toolpack_engine application will give most of the required information.


Log files from server

You can get the files directly from the server running Toolpack. Connect SSH to the management port of the unit and get the files at this location:

/lib/tb/toolpack/setup/12358/2.5/apps/

or

C:\TelcoBridges\toolpack\setup\12358\2.5\apps\


Using the signaling traces

You can get the signaling traces (SS7, ISDN and SIP) using the tbsigtrace program: using tbsigtrace


Using the Toolpack programs backdoor tool

You can access to the toolpack applications directly by using the tbx_cli_tools_remote application. This application allows full control over any Toolpack application. This allows for example to view real time calls going through the Toolpack Engine.

Select this to learn How to use tbx cli tools remote program.

Typical errors:

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