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How to Lower The Trace Level on an Application

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Sometimes a lower level log trace than default is needed in troubleshooting an issue. Each application has it's own trace level that can be changed via the the CLI. When creating a TBReport past logs are fetched and compressed, if the trace levels were lowered during troubleshooting the report will include the more detailed logs.

Lowering Application Trace Level via CLI

  1. Log into your TelcoBridges unit via SSH and type 'tbx_cli_tools_remote'
    This should present you with the following screen, which is a list of applications running on this system.
    Tbxtools list.png
  2. Select the application to open. (In our example we will use Gateway)
    Gateway app.png
  3. Every app will have a slightly different set of commands as there are some application specific functions. To see the available actions you can press '?' at any time. For ALL applications the character 'T' will prompt you to enter a new trace level.
    Note the 'T' is capital, a lower-case 't' is assigned to a different action ex. Terminate Call in the 'gateway' application
    Tracelevel prompt.png
  4. The application will show the current trace level in the format 0x3 where '3' is the current level. Disregard this formatting and type the desired level as a single integer.
    Tracelevel seta.png
    Tracelevel setb.png
    Tracelevel setc.png