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TMG7800 Replace Unit with Spare

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This procedure is used to replace a TMG7800 device with a spare device, or another unit with a normal license.

Prerequisite

Prior to replacing hardware, you must have the following:

Retrieve spare license

To learn how to obtain a license key, refer to Customer Dashboard


Backup your system configuration

Before Proceeding with the procedure, it is wise to backup your configuration. Please follow this link: Backup procedure
Note: The backup of the database should be done regularly and stored in a secure place.

TMG7800 unit Replacement Procedure

Removing the Defective Unit

  • Shutdown the TMG7800 unit
  • Disconnect from the PSTN network
  • Disconnect from the VoIP network
  • Disconnect from the Management network
  • Remove the TMG7800 from the equipment rack

Installing the Replacement Unit

Refer to TMG7800 Installation guide

  • Rack-mount the Replacement Unit
  • Connect to the Management Interface
  • Connect to the VoIP Network
  • Connect to the PSTN Network

Starting Up the TMG7800

  • Power up the TMG7800

Pushing the configuration to the replacement unit

1- Upload the license of the new unit in the system. See Uploading a license.
2- Connect to the web portal and access the Hardware Units page:

Hardware Units

3- Identify the unit to replace and select it.
List of hardware units.png
4- Replace the Serial Number of the unit and Save. If the Name is the same as the Serial Number, we suggest to change this as well.
Replace serial number.png
5- Activate the configuration.