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7800 Replace Unit With Spare: Difference between revisions

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This procedure is used to replace a unit with a spare unit or another unit with a normal license.
{{DISPLAYTITLE:TMG7800 Replace Unit with Spare}}
This procedure is used to replace a TMG7800 device with a spare device, or another unit with a normal license.


== Prerequisite==
== Prerequisite==
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=== Retrieve spare license ===
=== Retrieve spare license ===
*Follow the instructions here: [[Support:License_server#Retrieve_a_license|Retrieve a license]]
*Follow the instructions here: [[Support:License_server#Retrieve_a_license|Retrieve a license]]
To learn more about how to obtain a license key, refer to [[Customer_Dashboard|Customer Dashboard]]
 
To learn how to obtain a license key, refer to [[Customer_Dashboard|Customer Dashboard]]




=== Backup your system configuration===
=== Backup your system configuration===
Before Proceeding with the procedure, it is wise to backup your configuration. Please follow this link: [[Troubleshooting_Toolpack#System_configuration_backup|Backup procedure]]<br>
Before Proceeding with the procedure, it is wise to backup your configuration. Please follow this link: [[Troubleshooting_Toolpack#System_configuration_backup|Backup procedure]]<br>
Note: The database backup should be done and stored at a safe place regularly
Note: The backup of the database should be done regularly and stored in a secure place.


== TMG7800 unit Replacement Procedure ==
== TMG7800 unit Replacement Procedure ==
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== Pushing the configuration to the replacement unit ==
== Pushing the configuration to the replacement unit ==
1- Upload the license of the new unit in the system. See [[Support:License_server#Upload_a_license_on_the_system|Uploading a license]].<br>
1- Upload the license of the new unit in the system. See [[Support:License_server#Upload_a_license_on_the_system|Uploading a license]].<br>
2- Connect to web portal and access the '''Hardware Units''' page:
2- Connect to the web portal and access the '''Hardware Units''' page:
  Hardware Units
  Hardware Units
3- Identify the unit to replace and select it.<br>
3- Identify the unit to replace and select it.<br>

Latest revision as of 10:25, 30 May 2022

This procedure is used to replace a TMG7800 device with a spare device, or another unit with a normal license.

Prerequisite

Prior to replacing hardware, you must have the following:

Retrieve spare license

To learn how to obtain a license key, refer to Customer Dashboard


Backup your system configuration

Before Proceeding with the procedure, it is wise to backup your configuration. Please follow this link: Backup procedure
Note: The backup of the database should be done regularly and stored in a secure place.

TMG7800 unit Replacement Procedure

Removing the Defective Unit

  • Shutdown the TMG7800 unit
  • Disconnect from the PSTN network
  • Disconnect from the VoIP network
  • Disconnect from the Management network
  • Remove the TMG7800 from the equipment rack

Installing the Replacement Unit

Refer to TMG7800 Installation guide

  • Rack-mount the Replacement Unit
  • Connect to the Management Interface
  • Connect to the VoIP Network
  • Connect to the PSTN Network

Starting Up the TMG7800

  • Power up the TMG7800

Pushing the configuration to the replacement unit

1- Upload the license of the new unit in the system. See Uploading a license.
2- Connect to the web portal and access the Hardware Units page:

Hardware Units

3- Identify the unit to replace and select it.
List of hardware units.png
4- Replace the Serial Number of the unit and Save. If the Name is the same as the Serial Number, we suggest to change this as well.
Replace serial number.png
5- Activate the configuration.