Enabling Call Recording

This article applies to: Product Version
Tmedia 2.10, 3.0, 3.2
SBC 3.0, 3.1

The recording of calls is enabled and configured from the Web Portal.

WARNING: The enabling of a target recording may impact the performance of the system and should only be done for troubleshooting purposes.

To enable the recording of calls:

1-Click Gateway in the navigation panel.

EnableCallRecording 0.png

2-Click Advanced Parameters.

EnableCallRecording 1 A.png

3- Set the Enable Call Recording (Troubleshooting) checkbox.

  • Enter values for the call recording.
  • Click Save.

EnableCallRecording 2 A.png

Filtering options are combined in an "AND" manner. A call will be recorded only if it matches "ALL" of the specified filtering options (calling number, called number, incoming NAP, outgoing NAP). Any filtering option left blank is ignored.

These filtering options are global to the Tmedia system. For a finer-grain control over call recording, routing scripts can be used.
Call recording filtering.png


Parameters (text)

enable_call_recording            = false
forward_connected_number         = false
forward_redirecting_number       = true
forward_redirection_number       = true
forward_ss7_raw_message_bytes    = true
forward_user_to_user_information = true
route_retry_mode                 = "Call Alerted"
route_retry_relay_progress_msgs  = true
route_retry_timeout              = "10 seconds"

Parameters (json)

  "advanced_parameters" : {
    "enable_call_recording" : true,
    "forward_connected_number" : false,
    "forward_redirecting_number" : true,
    "forward_redirection_number" : true,
    "forward_ss7_raw_message_bytes" : true,
    "forward_user_to_user_information" : true,
    "route_retry_mode" : "Call Alerted",
    "route_retry_relay_progress_msgs" : true,
    "route_retry_timeout" : "10 seconds"