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Customer Dashboard User Guide





The Telcobridges Customer Dashboard enables you to order new licenses for one or more of your products as well as upgrade existing licenses. From this one Customer Dashboard you can view all of your product licenses and manage them from one spot. To learn more about the Customer Dashboard, select from the topics below, or watch our tutorial at right.



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To access the Customer Dashboard you need to apply for an account. Follow these steps to create an account:


1. Click Create an account

CreateAccount 1.png

2. Provide the following identification information:

  • Full name
  • Email
  • Password
  • Phone number
  • Click Next

CreateAccount 2.png

3. Enter information about your company.

  • Click Next

CreateAccount 3.png

4. Enter information about yourself.

  • Click Register

CreateAccount 4.png

5. An account creation message is displayed.

  • Click Ok

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6. When you receive an account activation email, it provides you with a link to complete the verification of the account.

  • Click the link provided in the email.


7. An account activation confirmation window is displayed.

  • Click Login

CreateAccount 6.png

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To Log into the Customer Dashboard, proceed as follows:


1. Enter your email and password.

  • Remember that this is the same email and password you used when your account was first created.
  • Click Log In

LogIn 1.png

The Customer Dashboard is displayed.

LogIn 2.png

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The Customer Dashboard presents groups your product information into categories under a series of information tabs at the top of the dashboard. This categorization enables you to quickly access the information views you need. The information tabs are:

  • SBC: Manage your SBC software licenses.
  • Tmedia: Manage your Tmedia software licenses.
  • Users: Add other users to the dashboard. These users will administer product licenses too.
  • Divisions: Used to limit access to specific devices and licenses for a user. Each user can have access to a specific Division, or everything related to the customer. Create divisions for your organization.


Overview 1.png


In any one of these information views, you can change the sort order of a column by clicking the column header.

Overview 9.png


You can also filter any view by clicking the filter option ... on any header. By default it is set to includes and entering a filter criteria includes only those matching rows. You can also change the filter options.

Overview 8.png


SBC Information Tab

Overview 4.png


Tmedia Information Tab

Overview 5.png


Users Information Tab

Overview 6.png


Divisions User Tab

Overview 7.png

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Licenses and support are managed from the Customer Dashboard. Just accessing the SBC information tab enables you to view the status of your product licenses and support options. From this view, you can purchase new license and support. As licenses come up for renewal, you can easily renew them from the same information window. You can also upgrade existing FreeSBC Licenses to ProSBC licenses, thereby enabling you to increase the number of sessions for your SBC product and opting in for support. Once you obtain a license, you upload it to your system.


New Orders Renewals Upgrades Uploading Licenses

Order FreeSBC License

Order ProSBC License

Renewing a FreeSBC/ProSBC License

Upgrading a FreeSBC License

Uploading a License

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Order Support Activate Spare Device

Order Tmedia Support

Activating a Spare Device

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Users can be added to the Customer Dashboard by sending them an invitation. To add a user:


1. Click the Users tab.

2. Click the plus sign +.

Users 0.png


3. Fill in the following fields:

  • Name: The location in which the FreeSBC is being used
  • Email
  • Roles: Select from a list of choices
  • Division: Assign the user to a division, if applicable.

Users 1.png


2. Click the check mark.

The new user is displayed in the Users information table.

Note: The user is not yet activated and will need to follow the instructions sent in the invitation email.

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Divisions can be added to the Customer Dashboard. To add a division:


1. Click the Divisions tab.

2. Click the plus sign +.

Divisions 1.png


3. Fill in the following fields:

  • Name: The name of the division
  • Territory
  • Country
  • State/Province
  • Street Address
  • City
  • Zip Code/Postal Code


Divisions 2.png


2. Click the check mark.

The new division is displayed in the Divisions information table.


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Note: A user can be added to a division. Just go to the Users tab, select the user and add the divisions. Divisions 4.png