Accessing the Call Recording

This article applies to: Product Version
Tmedia 2.8, 2.9, 2.10, 3.0, 3.2
SBC 3.0, 3.1

Recorded files can be accessed in two different ways:

  • From the Tmedia file system using ssh, or scp.
  • Using the Web Portal.

To access call recordings using the Web Portal:

1-Click Call Trace in the navigation panel.

RetrievingCallTrace 0.png

2-Use the parameters in the filter section to refine your search.

  • Click Apply

AccessingCallTrace 1.png

3-Select the desired call from the Call List table.

AccessingCallTrace 2.png

4-Click Download audio file

AccessingCallTrace 3.png